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Forum Discussion
I can't find the parental Controls option in the Orbi app
Hi, I'm having the same issue with my RBR350 - Orbi AX1800 WiFi 6 Dual-band Mesh Router.
I can't find the parental Controls option in the Orbi app or on the router admin via web. I bought this system from Officeworks.
The Netgear website says all Orbi Mesh systems can use Parental Controls, however when I follow this guide (and the advice above) about logging in to the router to set up Parental Controls, I don't get that option. I've looked through every option on the admin dashboard and can't see it.
https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls
Parental Controls is not appearing under Advanced > Security.
4 Replies
Smart Parental Controls is a feature of the Orbi 'app', not the web interface. This is a screen shot of the Android Orbi app, version 2.49.0.5034:
Which version of the app do you have (Apple or Android?)
Thanks CrimpOn.
It doesn't show up on my app either. I have a feeling my model (RBR350) can't have Parental Controls. I have been researching all day, and I have to say the information from Netgear is totally inconsistent!
e.g. here is a list of routers that support parental controls
https://kb.netgear.com/000064166/Which-products-support-NETGEAR-Smart-Parental-Controls
and here's another (much shorter list)
https://www.netgear.com/ca-en/home/services/smart-parental-controls/
and this one (not on the lists above) advertises it on the box, but is not on the lists above :(
I can only assume Orbi is dropping Parental Controls at some point after launching a product?
Btw my app is iOS (Apple)
Btw my app is iOS (Apple)
Can you post a screenshot of the Orbi App (after you log into the Orbi using it)?
Note most of the features require a subscription, and it is not available in all countries:
