My C6300 is just 4-5 months old and had been working great so far. I was on vacation over the long weekend and had the power to it turned off. I come back home and turn it on to no internet. Spectrum says it is my equipment. I verify that by turning it into bridge mode and connect my laptop via ethernet cable and can access the internet with no issues. I am now perplexed on next steps. It works fine in bridge mode. But cannot access anything with it off. I have reboot and reset the router multiple times. I have verified with Spectrum that I have the most recent firmware version. I can ping the DNS host that it automatically gets from the ISP just fine. Any thoughts or suggestions to help me on this?

So the problem came back. I had some issues with my phone dropping Wifi connectivity every so often after getting it back running. So I tried a reboot of the modem/router and now it is back to not working. I can only access the internet when I goto settings and turn router mode off. I can't seem to replicate the series of events that led me to get it working the first time. Might need more trial and error but this is very frustrating.

Also, not sure if this is related or not: If I try to change DNS servers to google's and then click apply in my settings they do not save. I get a '500 - Internal Server Error' message and the router/modem reboot without my changes.

thank you for posting this. We are looking for customer such as you who are having problems specifically with "spectrum". 1. What FW do you have on the device?2. what happens when you take the device in NAT/Gateway mode? 3. Does the WIFI come if you FACTORY RESET the device and NOT connect it to spectrum and WIFI suddenly goes when you connect it to the spectrum network? Please URGENTLY PM with your info.

I meant, you can provide these answers here but PM me your name/email/phone so that we can have one of our engineers ping you.

1. V2.01.182. If that is the equivalent of switching router mode to 'No' under advanced settings then I was able to access the internet with no issues via ethernet cable hooked up to my laptop.3. I factory reset it many times and still was unable to access internet outside of the above parameters. Update: I somehow restored my access to normal. Although I don't know how. I pressed the two buttons on the front of the router/modem (one for WifI, one for WPS) so that their green lights turned off. I waited a minute or two and then pressed them again until the lights came back on. I was able to access the internet after going through those steps. Everything went back to working just fine. Wifi included. I don't know why that fixed it.

C6300 Cannot resolve host - Cannot access internet outside of bridge mode

13 Replies

erhnam12
Tutor
Jul 05, 2017
Also, not sure if this is related or not:

If I try to change DNS servers to google's and then click apply in my settings they do not save. I get a '500 - Internal Server Error' message and the router/modem reboot without my changes.
- vkdelta
  NETGEAR Employee Retired
  Jul 06, 2017
  thank you for posting this. We are looking for customer such as you who are having problems specifically with "spectrum".
  
  1. What FW do you have on the device?
  2. what happens when you take the device in NAT/Gateway mode?
  3. Does the WIFI come if you FACTORY RESET the device and NOT connect it to spectrum and WIFI suddenly goes when you connect it to the spectrum network?
  
  Please URGENTLY PM with your info.
  - erhnam12
    Tutor
    Jul 06, 2017
    1. V2.01.18
    2. If that is the equivalent of switching router mode to 'No' under advanced settings then I was able to access the internet with no issues via ethernet cable hooked up to my laptop.
    3. I factory reset it many times and still was unable to access internet outside of the above parameters.
    
    Update: I somehow restored my access to normal. Although I don't know how. I pressed the two buttons on the front of the router/modem (one for WifI, one for WPS) so that their green lights turned off. I waited a minute or two and then pressed them again until the lights came back on. I was able to access the internet after going through those steps. Everything went back to working just fine. Wifi included. I don't know why that fixed it.

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C6300 Cannot resolve host - Cannot access internet outside of bridge mode