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Forum Discussion
C6300v2 not support cox service
Hi There,
I have bought Netgear product C6300v2 from BestBuy on 09/Jan/2020, since then facing service intermittent issues with COX Communication internet service(8 months for now). Cox has sent multiple times (4-5 times) technician to solve the issue, found not supported device, and still selling in BestBuy with COX supported level.
I had multiple complaints to net Netgear as well (sharing case numbers below), NetGear has replaced the router 2 times, once I have received the second replacement, COX activation system not allowing me to activate the device(I am attaching those error snapshot)
Now the question is why NetGear selling product with the wrong information?. I need your help to refund my money including 2 times shipment changes for the RMA and product purchase fee or upgrade the device without additional cost to me and refund my shipping charges for the same and sent my an apology later to respect the valuable time and money wastage.
I am hoping the NetGear team understands customer problems, respect my money and time this time to solve this issue.
References:
BestBut listing: https://www.bestbuy.com/site/netgear-dual-band-ac1750-router-with-16-x-4-docsis-3-0-cable-modem-black/4483016.p?skuId=4483016
Cox Activation Error: attached
NetGear support tickets: 43187008,43130581,43130186,43069435,43041501,42336100,42328823
I have bought Netgear product C6300v2 from BestBuy on 09/Jan/2020, since then facing service intermittent issues with COX Communication internet service(8 months for now). Cox has sent multiple times (4-5 times) technician to solve the issue, found not supported device, and still selling in BestBuy with COX supported level.
I had multiple complaints to net Netgear as well (sharing case numbers below), NetGear has replaced the router 2 times, once I have received the second replacement, COX activation system not allowing me to activate the device(I am attaching those error snapshot)
Now the question is why NetGear selling product with the wrong information?. I need your help to refund my money including 2 times shipment changes for the RMA and product purchase fee or upgrade the device without additional cost to me and refund my shipping charges for the same and sent my an apology later to respect the valuable time and money wastage.
I am hoping the NetGear team understands customer problems, respect my money and time this time to solve this issue.
References:
BestBut listing: https://www.bestbuy.com/site/netgear-dual-band-ac1750-router-with-16-x-4-docsis-3-0-cable-modem-black/4483016.p?skuId=4483016
Cox Activation Error: attached
NetGear support tickets: 43187008,43130581,43130186,43069435,43041501,42336100,42328823
21 Replies
Cox does show it as certified.
https://www.cox.com/residential/support/cox-certified-cable-modems.html
The details in COX websete is old. It is not allowing to activate the router after last RMA, please see attached snapshot.
So let me get this straight. Even if correct, COX would be the one to drop support/certification. Not Netgear.
That'd be like Verizon saying "we're not going to allow apple devices on our network" and then expecting apple to issue a refund and apology for an action Verizon took. It doesn't make sense.
either way, the site I linked and the cox support site for the C6300 still show it compatible with "ultimate classic" speeds.
https://www.cox.com/residential/support/netgear-c6300.html
Maybe you should try a different technician at cox.
vkdelta know anything about Cox and the C6300?
