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C6300v2 not support cox service
Hi There, I have bought Netgear product C6300v2 from BestBuy on 09/Jan/2020, since then facing service intermittent issues with COX Communication internet service(8 months for now). Cox has sent mu...
manishkujha wrote:
I have shared the details after that feel just time wasted to engage NetGear team.----time wasted? Not sure about that. You found you have signal noise/interference in your line. That's going to show up on any modem. I am recommending all buyer to check feedback/answers from other sources before buy any products from NetGear based on their listing level. NetGear sell items with wrong description without their responsibility of the listing description----Cox changed their requirements. Not netgear. And recently. Its why we always recommend people check with the isp on modem compatiblities. Even cox hasn't changed their own compatiblitiy list but somehow its Netgears faults? Again, it seems like you're blaming the wrong company for an issue they don't have control over.
Probably you have access of my all tickets, if you can check, probably answer your question. Cox has validated multiple times, the issue in the modem only. Aslo, current modem WIFI light not working and new replacement not able to activate with COX service(please refer support tickets for reference
43187008,43130581,43130186,43069435,43041501,42336100,42328823
I am not only saying, please check bestbut actual customer answers: https://www.bestbuy.com/site/questions/netgear-dual-band-ac1750-router-with-16-x-4-docsis-3-0-cable-modem-black/4483016/question/6239aae7-a716-34c8-a267-51520e2cb6e7
https://community.netgear.com/t5/Cable-Modems-Routers/AC1750-C6300-Internet-Drops/m-p/1877965
https://community.netgear.com/t5/Cable-Modems-Routers/C6300-connectivity-issues/m-p/1777142
Comming to COX changed, but still it is in sale on BestBuy with COX supported level:
- Cox technicians again came today as per NetGear suggestion to validate/resolve line noice, he has verified each points and changed points/wire if suspected points. Also, shows my through meter every cable points connection, it was very clear without any noise.
But I could see still dropping internet, I think this is not supposed device only and NetGear team lying. I am planning to get rented device only from COX, the question is when NetGear accepts their faults and send apologies to customer and upgrade/ return customer change/device.
Sharing after fix logs again to analyze
Aug 22 2020 13:21:24 Notice (6) TLV-11 - unrecognized OID
Aug 22 2020 13:21:24 Warning (5) MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Aug 22 2020 13:18:47 Error (4) CheckDmgProvision dmg_provisioning process is not running, need to restart. I facing wifi issues for a very long time, now kid's schooling started and I can't effort kid's class miss. Can someone look at these issues?
Case #43187008
Case #43130581
Case #43130186
Case #43069435
Case #43041501
Case #42336100
Case #42328823FYI, I have installed my old ARRIS modem and TP-Link wifi router yesterday, no issues till now. Hence, confirming again NetGear faulty device only