NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
C7000 Continuously Slow Internet
I have the Comcast 175Mbps package. I have had my Nighthawk for a few years and it has always had an issue where the internet speed would slow down to around 10. If I reset my router by unplugging/plugging it in it starts working fine and I usually test at 200. This was an intermitent issue and now I have to do it 3 or 4 times a day. It effects wired and non-wired devices. I speed test from a wired device. Comcast has come out and looked at the line and it is fine. Any ideas?
5 Replies
Comcast is great at saying a line is fine when it isn't. many times it takes a 2nd or 3rd visit to hit the issue.
But we can't tell that based off your description. we need data.
A screen snip of your modem connections page and of your modem logs.
Another thing you can try doing. comcast won't(or will charge $) fix issues internal to the home. Their only responsibility is to getting a good signal to the home. After that, its on the home owner. It might be why the tech took a look and said it was fine.
do you have any splitter, attenuators, amplifiers in line? If so remove them.
Preferably, directly connect the modem to where the coax enters the home. This prevents coax internal to the house being the issue.
If thats not possible, inspect your coax for kinks, damage, moisture in the line, cheap/bad connectors, loose connectors.
Please provide Cable Connection page screenshots and Event log screenshots after you have run some traffic and you have noticied slowdowns.
I see it has slowed down to 50Mbps. Here are the logs.
Description Count Last Occurrence Target Source [admin login] from source 192.168.0.10 1 Fri Jan 10 16:16:52 2020 0.0.0.0:0 192.168.0.10:0 [ login failure] from source 192.168.0.10 1 Fri Jan 10 16:16:46 2020 0.0.0.0:0 192.168.0.10:0 [DHCP IP: 192.168.0.12] to MAC address 28:18:78:ef:d1:8b 1 Fri Jan 10 07:11:46 2020 0.0.0.0:0 0.0.0.0:0 [DHCP IP: 192.168.0.10] to MAC address d8:6c:63:d6:2e:ab 1 Fri Jan 10 07:11:33 2020 0.0.0.0:0 0.0.0.0:0 [DHCP IP: 192.168.0.12] to MAC address 28:18:78:ef:d1:8b 1 Fri Jan 10 07:11:24 2020 0.0.0.0:0 0.0.0.0:0 [DHCP IP: 192.168.0.10] to MAC address d8:6c:63:d6:2e:ab 1 Fri Jan 10 07:11:22 2020 0.0.0.0:0 0.0.0.0:0 [Internet connected] IP address: 73.34.110.248 1 Fri Jan 10 07:11:18 2020 0.0.0.0:0 0.0.0.0:0 [DHCP IP: 192.168.0.10] to MAC address d8:6c:63:d6:2e:ab 1 Fri Jan 10 07:11:11 2020 0.0.0.0:0 0.0.0.0:0 [Time synchronized with ToD server] 1 Fri Jan 10 07:11:08 2020 0.0.0.0:0 0.0.0.0:0 [DHCP IP: 192.168.0.10] to MAC address d8:6c:63:d6:2e:ab 1 Thu Jan 01 00:00:53 1970 0.0.0.0:0 0.0.0.0:0 [DHCP IP: 192.168.0.10] to MAC address d8:6c:63:d6:2e:ab 1 Thu Jan 01 00:00:51 1970 0.0.0.0:0 0.0.0.0:0 [DHCP IP: 192.168.0.12] to MAC address 28:18:78:ef:d1:8b 1 Thu Jan 01 00:00:39 1970 0.0.0.0:0 0.0.0.0:0 [DHCP IP: 192.168.0.11] to MAC address 00:18:4d:ff:ff:07 1 Thu Jan 01 00:00:39 1970 0.0.0.0:0 0.0.0.0:0 I am connected directly to the cable coming into the house. I have made sure the connection is tight and the internal wire is straight and lining up when I connect it to the modem. It seems weird it would be a connection issue when everything starts working as it should after a power reset.
bocaallupo wrote:I am connected directly to the cable coming into the house. I have made sure the connection is tight and the internal wire is straight and lining up when I connect it to the modem. It seems weird it would be a connection issue when everything starts working as it should after a power reset.
Which is all good but how do we know its working good without seeing some actual data from the connections page and the logs page?
