CM1000 w/ R7000P

Question

Hi&nbsp;&nbsp;I’ve had my modem and router for a couple of years. Everything was working fine till couple months ago my internet has been buggy. &nbsp;I noticed the modem upstream light will blink green then stop. Now the upstream is solid amber. I did two power cycles however the upstream remains solid amber. My internet is working so not sure if my devices or my ISP. Does anyone know a solution? Do I need to have my ISP come out to check the lines or do I need a new modem or router?

FURRYe38 · Answer

What Firmware version is currently loaded?https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
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CM1000 w/ R7000P

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