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Forum Discussion
CM500V Connection issues
I have Xfinity, with a reasonble internet connection, and no major issues, but one. I will be surfing on my phone, laptop, etc., and then it will stop for a moment. It will take a moment or two before it's up and running again. I have to either wait for it to pick up again, or I can turn off my wifi from my laptop/phone and turn it back on, which allows me to go back to what I was doing. Any reasons as to why that would occur?
16 Replies
so you put that you have the cm500v which is a modem/voice device. Not a router.
What router are you using?
What makes you think its the modem thats causing issues?
- I have a linksys. Not at home, so can’t grab the model #. Do some not play well together?
I didn't say that. But usually modems are a set and forget. Unless they're having signal problems, they just work. Usually if its something thats fixed but shutting off your wifi and turning it back on (on your device) it tends to be a router issue thats causing it. Not always which is why I ask "what makes you think its your modem?"
Has there been issues with it before?
If you hardwire into your modem and run a device for a while, do you get the drops?
If you take a screen snip of your modem connections page, what does it show?
Have the ISP check the signal and line quality up to the modem.
Be sure your using good quality RG6 coax cable up to the modem.
Treviart wrote:I have Xfinity, with a reasonble internet connection, and no major issues, but one. I will be surfing on my phone, laptop, etc., and then it will stop for a moment. It will take a moment or two before it's up and running again. I have to either wait for it to pick up again, or I can turn off my wifi from my laptop/phone and turn it back on, which allows me to go back to what I was doing. Any reasons as to why that would occur?
