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Forum Discussion
Dinamo
Jul 25, 2018Aspirant
How to test Netgear C3700 modem/router when loosing connection frequently?
Hi. We lose internet connection at our new address several times a day. It got worse lately. We used the same internet service and the same modem/router at the previous address with a lot less interruptions. I can access the router data etc, but I do not know what I need to look at to verify if there is an issue with the Netgear C3700 Modem/Router or with the internet service. One thing what I have noticed, when the connection drops, neither Netgear Genie, neither my computer shows it right away that there is no connection. There is a delay before they show it. However, I cannot open webpages at that time, so I know it is gone again. How can I test if my modem/router is good or bad? Thank you.
you got major problems in your downstream power levels.
It needs to be around 0 dBmV but you are -15 which is at the edge of the spec.
9 Replies
- DinamoAspirantAdditional info:Signal strength data per Netgear Genie / Wifi Analytics:between “-17" and “-33" dBm, 66-75%, “good” - right next to the modem/routerbetween “-44" and “-59" dBm, 40-45%, “poor” - in the same room, but farther from the modem/router; this is the place where we use our laptops
- DinamoAspirantAdditional info:when there is connection:Download speed per speedtest.net: around 57 MbpsUpload speed per speedtest.net: just below 12 Mbps
- DinamoAspirant
Additional info:
Downstream Bonded Channels Ch Status Mod. ID Freq. Hz Power SNR Corr Uncorr 1 Locked QAM256 29 639000000 -14.3dBmV 36.3dB 68 350 2 Locked QAM256 25 609000000 -14.2dBmV 36.5dB 51 182 3 Locked QAM256 26 615000000 -14.2dBmV 36.6dB 33 204 4 Locked QAM256 27 621000000 -14dBmV 36.8dB 40 200 5 Locked QAM256 28 627000000 -14dBmV 36.2dB 42 198 6 Locked QAM256 30 645000000 -14.7dBmV 35.9dB 50 200 7 Locked QAM256 31 651000000 -15.1dBmV 35.6dB 35 213 8 Locked QAM256 32 657000000 -15.3dBmV 35.3dB 39 199 Upstream Bonded Channels Ch Status Ch Type ID Symbol Rate Freq. Hz Power 1 Locked ATDMA 1 5120Ksym/sec 35800000 39dBmV 2 Locked ATDMA 2 5120Ksym/sec 29400000 40dBmV 3 Locked ATDMA 3 5120Ksym/sec 23000000 37.5dBmV 4 Not Locked Unknown 0 0Ksym/sec 0 0.0dBmV