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MitchVilla's avatar
MitchVilla
Aspirant
Feb 07, 2021

Intermittent network disconnection for CM1000

Hello all,

 

I've been having issues with my network which started 3.5 weeks ago. I'm experiencing network dropouts within a specific timeframe. I've already had my ISP tech stop by and they've explained that it's the splitter/POE filter that's causing it and went ahead and replaced them as well as provided me with their own coax cables, they've tested it and said it's good. This was a 2-hour job and multiple tests were done at the same timeframe my internet usually dc's. This was Thursday (2/4) and fast forward to the weekend and the issue still persists. I have gigabit internet, I've read through multiple forums and majority are asking about the logs so I've attached a file, unfortunately I don't know how to read these and cannot determine if my connection is good or not. My modem configuration is on default since whenever the issue happens I go aheand and factory reset it. Any assistance is greatly appreciated! 

 

Modem: CM1000

Firmware Version: V6.01.07