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Intermittently Dropping Internet Connection-C6300/AC1750
This past weekend I replaced my old Netgear cable modem/router with the C6300v2. (The old one worked perfectly fine, but it was about 7 years old and I thought it might be time to replace it.) Unfortunately, with this one I periodically lose my wifi connection on my Windows 10 laptop computers and on my Android cell phone. However, it doesn't seem to cause any interruption in streaming on my TV using a Roku. Sometimes I can go hours without the wifi dropping, other times it will happen several times per hour. All the lights on the modem/router remain green and steady when this happens. Occasionally, the wifi will reconnect on it's own, but I often have to manually reconnect. Restarting the modem doesn't solve the problem.
Looking through this community, it looks like many people have experienced a similar problem with this device. Has anyone found a solution? Thanks.
Yeah, this went back to Walmart earlier this week (along with the extender/boosters that I thought were needed and would help - but they did not).
We exchanged the C6300 for the Netgear Nighthawk AC1900 (Model #C7000) for about $10 more than the AC1750 / C6300 and it has worked flawlessly since we connected it. No drops of wifi and my doorbell camera connects with no problem. The reach is fine. There is definitely an issue with the C6300 model. Sorry you missed your window of return!
19 Replies
Did you look to see if it was a specific band having issues?
You said your streamers weren't having issues. Were they not having issues because they were on the 5ghz and the devices on the 2.4ghz?
2.4ghz is slower and more sensitive to interference.
Have you tried changing the channel fo rthe 2.4ghz to a different channel?
Thanks for your reply. My cell phone is on the 5ghz (I couldn't get it to work on the 2.4ghz), but everything else is on the 2.4ghz. I'm having the problem on both channels and they both drop at the same time. My old Netgear modem/router only had the 2.4ghz and I never had a problem with it.
both channels drop at the same time?
Do wired devices drop when the wireless devices do?
I'm having the EXACT same annoying issue!!! My previous C6300 lasted 5 years until finally all the ports on the back failed. Ironically, it had lock solid wifi and was still working until I had to get the new one. So I bought this new version (which was nearly 1/2 the cost of the original 5 years later) both from Walmart and I'm having the wifi drop as you described on 2.4Ghz. I thought it was inferior hardware limiting the range, but I'm literally 25 feet from the modem and it still drops - and now I know it's an issue after finding your thread. I even tried a wifi extender and I'm still having the issue. What is the sollution? I'm on Spectrum as my service provider.
CAJ12, I'm sorry to say that there doesn't appear to be any solution. My internet provider is Xfinity. I've seen posts on here about this particular model of modem/router from people using various providers so it doesn't seem to be a provider issue. The only thing that has worked for me was to not use the wifi and connect via eternet cable, but that is no solution.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?This modem model is 8 years old now. Maybe time to get into something more updated. We recommend a separate modem unit as ISP sometimes do NOT support user owned modems let alone pushing FW updates to them. Connecting a external wifi router to a modem only unit offers users the control for FW updates for external routers when the user chooses too.
FURRYe38 I live in a townhouse. There are about a dozen visible wifi connections in my area. I'm not sure how to change the channel, but I'll look into it.
How do you know how old a modem model is? I just bought this (new) a few weeks ago. The box shows a copyright data of 2020. This model appears on my internet provider's list of supported modems for my connection speed.
By the way, as I said previously my old Netgear modem/router that I had used for over 7 years and only has the 2.4 always had a stable wifi connection.
Review the user manual on how to change channels ON the modem...
If you have other wifi neighbors around with there own wifi signals, these could cause problems.
Also check to see if you can reduce the power output of the wifi radios as well. Maybe Under Advanced Tab/Advanced Settings/Wireless Settings.
You can find anything about someting on the internet.
gina77 wrote:FURRYe38 I live in a townhouse. There are about a dozen visible wifi connections in my area. I'm not sure how to change the channel, but I'll look into it.
How do you know how old a modem model is? I just bought this (new) a few weeks ago. The box shows a copyright data of 2020. This model appears on my internet provider's list of supported modems for my connection speed.
