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Netgear Nighthawk C7100V cable Modem router
Every other icon except Phone 1 and Phone 2 are lit.
Contacted Xfinity (ISP to no avail). Xfinity transferred call to Netgear Support Netgear Support had tried to get me logged onto 192.168.0.1. Then the call dropped.
Can this problem be fixed or should I buy a new product?
Any recommendations?
Thank you.
Contacted Xfinity (ISP to no avail). Xfinity transferred call to Netgear Support Netgear Support had tried to get me logged onto 192.168.0.1. Then the call dropped.
Can this problem be fixed or should I buy a new product?
Any recommendations?
Thank you.
Any progress on this?
ImSarita wrote:
Every other icon except Phone 1 and Phone 2 are lit.
Contacted Xfinity (ISP to no avail). Xfinity transferred call to Netgear Support Netgear Support had tried to get me logged onto 192.168.0.1. Then the call dropped.
Can this problem be fixed or should I buy a new product?
Any recommendations?
Thank you.
5 Replies
Sounds likes xfinity is trying to play "pass the buck".
You can log into the c7100v and view its voice status and view the event logs but if the provisioning/controls come from xfinity.
Starting page 67 in the manual you can see how to do what the rep was going over.
https://www.netgear.com/support/product/C7100V.aspx
If you want to take a screen snip of the voice status and voice event logs, I can look. I'm better at straight modems than I am ones with voice but it doesn't hurt.
Yes, you can log in to the router to obtain status and other information. See attached snip from the user manual.
Under the advanced tab you will find both a Modem status page and a Voice status page.
There is a good chance your voice service is not activated. That would require help from your ISP. There is a group of help support from Comcast that specializes in activating user owned modems. You may have to be presistent and try more than once.
- Hi
I was just about to post that the issue has been resolved.
An Xfinity tech came out. He, along with an in-office agent, figured out the provisioning was not done. The in-office tech had to "rebuild the home phone number" into the new modem. After a restart of the modem, the phone lines are operable.Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡
Any progress on this?
ImSarita wrote:
Every other icon except Phone 1 and Phone 2 are lit.
Contacted Xfinity (ISP to no avail). Xfinity transferred call to Netgear Support Netgear Support had tried to get me logged onto 192.168.0.1. Then the call dropped.
Can this problem be fixed or should I buy a new product?
Any recommendations?
Thank you.
