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chakkhong's avatar
chakkhong
Guide
Jan 22, 2019

Support

I just bought a router, and registered it. I got a confirmation mail saying I am entitled to 90 days of phone/chat support. I've spent an hour looking for how to do it (I need help right now). Can't find any "chat" button or any phone number to ring.

Security

5 Replies

    • chakkhong's avatar
      chakkhong
      Guide
      Jan 23, 2019

      Followed your instructions, up to the "CONTACT SUPPORT" part. This is the next screen. What do I do next?

    • chakkhong's avatar
      chakkhong
      Guide
      Jan 23, 2019

      Followed your instructions, up to the "CONTACT SUPPORT" part. This is the next screen. What do I do next?

      My product is D6400 router. Can't find it in the dropdown box. 
      So I randomly picked one

    • chakkhong's avatar
      chakkhong
      Guide
      Jan 23, 2019

      Hi,

      The "CONTACT US" takes me to this page. What do I do?

       

      Can't find my "Model" in the dropdown box. Randomly selected one. Otherwise I can't post. Its a D6400 router

      • Nodism1125's avatar
        Nodism1125
        NETGEAR Expert
        Jan 24, 2019

        Hi  Chakkhong, 

        In Contact US page, https://www.netgear.com/support/contact.aspx

        Select Get Help on my NETGEAR product.

        Select the Country and click on Next.

        Enter the Serial Number and click on Next

        Click (+) I cannot find an answer to my problem, I would like to contact NETGEAR support

        to view the available support options.