Downloaded Netgear Genie. Router is on and running (using it now), but when I try to eneble Parental Controls in Genie, it tells me "Internet is not available. Connect your router to the Internet." WTF?

Hi db4545, Welcome to the community! 1. What is the firmware version of the router? 2. Please try using another device (Android, iOS, computer). 3. Have you tried resetting the router? 4. Are you able to login through https://netgear.opendns.com/sign_in.php? Regards, Dexter Community Team

Parental control not working | NETGEAR Communities

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DexterJB
NETGEAR Moderator
Dec 26, 2017
Hi sirlancelot33,

1. What is the firmware version of the router?

2. Please try using another device (computer, Android, iOS).

3. Have you tried resetting the router?

Regards,

Dexter

Community Team
- DexterJB
  NETGEAR Moderator
  Dec 27, 2017
  Hi sirlancelot33,
  
  I have sent you a message. Please check your inbox.
  
  Regards,
  
  Dexter
  Community Team
  - db4545
    Aspirant
    Apr 28, 2018
    Was there a solution? I'm having the same problem. Opening Parental Controls through the Genie program on Windows does not work. It either says I'm not connected to the internet (when I am), or the OpenDNS login fails (it's an existing account I have verified in my browser).
    
    R6700v3
- sirlancelot33
  Tutor
  Dec 26, 2017
  Firmware has the latest version. I don't have another device. Of course I have reset and restarted the router.
  
  Anyone have any real solutions?

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Parental control not working