Hi Everyone, I inadvertantly entered the incorrect password for one of my XAV1301's when setting the encrption. The device accepted the password, but now I can't access it as it always says "password incorrect, try again", but there doesn't appear to be any way of entering a password, other that when networked to another powerline adaptor and it refuses to "factory reset" to reset the encription. The Netgear firmware upgrade tool can read the MAC address, but does not recognise it as a valid device. Is it dead, or is there some way to recover it? Any assistance would be greatly appreciated.

K-C wrote:Hi Everyone, ...it refuses to "factory reset" to reset the encription. How are you resetting? Button or software?

I have tried both button and software (with Netgear Genie). Neither works. If I try to change any setting with the Genie, I get a "failed" message. I may have solved the encryption issue (I managed to correct the password by communicating via the second XAV1301v2 and guessing the correct password), but there is still a major issue. I currenlty have a XAV5201 connected to my router (BTHUB4), plus a XAV1301v2 and the "currupted" XAV1301v2 connected over the powerline. The baud rates vary, being dragged down by the problem unit, which doesn't even show its type or firmware version (it was previously upgraded to XAV1301v2 v0.2.0.9CE): Device name: N/AModel: N/AMAC Address: 4C:60:DE:90:69:7DLED status: OFF (set of with Genie, prior to problem occuring)Firmware version: "Blank"IP address: N/ANetwork type: Private Is there any software write to the Model type and/or to force load firmware to an unidentified unit?

Hi Michael, My last post was a red herring. What I thought had happed was incorrect. The corrupted XAV1301v2 was communicating direct with the Genie over the LAN, whereas the others were communicating with the Genie over a wireless connection to the router, so the encryption key may still be wrong. Even though the unit now displays the correct module password. With only the 2 XAV1301s plugged in, they still don't communicate with each other. i'm still experimenting! Any suggestions?

I may have my own red herrings, but your talk of a mixture of plugs makes me wonder if you have introduced them all to each other. You should have been through this process: Adding a powerline adapter to an existing powerline network | Answer | NETGEAR Support Out of the box, plugs will only talk to the plugs they came with.

To sort out the compatibility, I connected each one directly to the PC running the Genie and set the same encryption key to each one. The problem originally arose after I had tried an older XAV1301v1. This appeared to work, but slowed down the entire network, and also caused the 2 XAV1301v2s to show the incorrect icon in the Genie. After removing the XAV1301v1, one of the XAV1301v2s started playing up, although everything else behaves as expected. The one that works correctly even chaned back to the correct icon and if I connect the XAV1301v1 back in all 4 connected units till behave as expected! The net result is that one of the XAV1301v2s has lost its identity.

Powerline Adaptor Corrupt and won't Reset

15 Replies

michaelkenward
Guru - Experienced User
Feb 01, 2017
K-C wrote:
Hi Everyone,

...it refuses to "factory reset" to reset the encription.

How are you resetting? Button or software?
- K-C
  Aspirant
  Feb 01, 2017
  Hi Michael,
  
  My last post was a red herring. What I thought had happed was incorrect. The corrupted XAV1301v2 was communicating direct with the Genie over the LAN, whereas the others were communicating with the Genie over a wireless connection to the router, so the encryption key may still be wrong. Even though the unit now displays the correct module password. With only the 2 XAV1301s plugged in, they still don't communicate with each other.
  
  i'm still experimenting! Any suggestions?
  - michaelkenward
    Guru - Experienced User
    Feb 01, 2017
    I may have my own red herrings, but your talk of a mixture of plugs makes me wonder if you have introduced them all to each other.
    
    You should have been through this process:
    
    Adding a powerline adapter to an existing powerline network | Answer | NETGEAR Support
    
    Out of the box, plugs will only talk to the plugs they came with.
- K-C
  Aspirant
  Feb 01, 2017
  I have tried both button and software (with Netgear Genie). Neither works. If I try to change any setting with the Genie, I get a "failed" message.
  
  I may have solved the encryption issue (I managed to correct the password by communicating via the second XAV1301v2 and guessing the correct password), but there is still a major issue. I currenlty have a XAV5201 connected to my router (BTHUB4), plus a XAV1301v2 and the "currupted" XAV1301v2 connected over the powerline. The baud rates vary, being dragged down by the problem unit, which doesn't even show its type or firmware version (it was previously upgraded to XAV1301v2 v0.2.0.9CE):
  
  Device name: N/A
  Model: N/A
  MAC Address: 4C:60:DE:90:69:7D
  LED status: OFF (set of with Genie, prior to problem occuring)
  Firmware version: "Blank"
  IP address: N/A
  Network type: Private
  
  Is there any software write to the Model type and/or to force load firmware to an unidentified unit?

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Powerline Adaptor Corrupt and won't Reset