NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BAnslow's avatar
BAnslow
Aspirant
Jun 23, 2016

XAV5602 stop working

Hi,

 

I wonder if someone can help.

 

Just over three years ago, I purchased a pair of Powerline AV500, (XAV5602).

 

I plugged them in, and they worked, right up to a couple of months ago.

 

Then, I could not get them to talk to the PC’s, although the Power, PowerLine and Ethernet were all solid green on both XAV5602’s.

 

I tried pressing the Factory Reset, singly or both ends, but the PC’s could not connect to anything.

 

Anyone got any ideas, or do they normally just run for three years :)

 

Thanks,

 

Bryan.

 

Hardware
Troubleshooting
XAV5602

25 Replies

  • Feynek's avatar
    Feynek
    Tutor
    Oct 12, 2016
    Ah yeah sorry =s
    Cpl (courants porteurs en ligne) = powerline in English -_-"
    • JamesGL's avatar
      JamesGL
      Master
      Oct 14, 2016

      Hi Feynek,

       

      Thank you for the clarification. What are the lights lit up with the 2nd powerline? It might be a hardware issue since another powerline adapter works with the 1st adapter.

       

      JamesGL

      Community Team

      • Feynek's avatar
        Feynek
        Tutor
        Oct 14, 2016

        Hi James!

        The 2nd powerline had all light but this one did'nt had light =s

  • Feynek's avatar
    Feynek
    Tutor
    Oct 12, 2016
    michaelkenward:

    Nope because a friend has give me his cpl and that's work.

    The power trip of my cpl work but nothing from network =(
    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Oct 12, 2016

      My question is that I don't know what a "cpl" is.

       

      Does cpl stand for something? Is it something form another language? Or is it your special name for a powerplug? 

       

      Remember, this forum works in English (well, American English, which is near enough).

       

       

       

  • Feynek's avatar
    Feynek
    Tutor
    Oct 12, 2016
    One of my cpl, can work in all room but the second didn't want work.
    Maybe because i've plugged it on power trip for try?
    • JamesGL's avatar
      JamesGL
      Master
      Oct 07, 2016

      Hi Feynek,

       

      Just to verify, it works on other rooms except in your office, am I correct?

       

      JamesGL

      Community Team

  • Feynek's avatar
    Feynek
    Tutor
    Sep 28, 2016

    Bonjour,

    Je viens de changer mon cpl (celui de ma chambre) de piece pour aller dans mon bureau mais en le rebranchant, il n'émettait aucune lumière au niveau des voyants, je l'ai quand même laissé branché et je l'ai testé en le connectant à mon ordinateur mais en vain.

    J'ai tout essayé ( à ma connaissance, même en le branchant à la place du cpl relié à ma box internet...

    Que puis-je faire?

    Amicalement,

    Feynek.


    Hello,

    I just changed my cpl (that of my room) to room to go to my office but plugging it back in, it did not emit no lights at the indicator lights, I have nonetheless left connected and I have tested in the connecting it to my computer but to no avail.


    I have tried everything (to my knowledge, even by plugging it instead of Cpl connected to my internet box ...

    What can I do?


    Sincerely,


    Feynek.

    • JamesGL's avatar
      JamesGL
      Master
      Oct 04, 2016

      Hi Feynek,

       

      Try to connect the 2nd adapter closer or in just one room with the 1st adapter and check the lights.

       

      JamesGL

      Community Team

  • JamesGL's avatar
    JamesGL
    Master
    Jun 28, 2016

    Hi BAnslow,

     

    1. Can you try connecting other device on the adapter if same problem?

    2. Check if the computer is getting a valid IP from the adapter. If there is, what is the IP address?

    • BAnslow's avatar
      BAnslow
      Aspirant
      Jun 28, 2016

      Hi,

      I changed the devices, there were two DELL Desktops connected, now just a Dell Laptop.

       

      Yes, it does get an IPADdress;

       

      Here is the relevant IPCONFIG Output;

       

      Ethernet adapter Ethernet:

       

         Connection-specific DNS Suffix  . :

         Link-local IPv6 Address . . . . . : fe80::15e9:ed91:27b3:ca77%6

         Autoconfiguration IPv4 Address. . : 169.254.202.119

         Subnet Mask . . . . . . . . . . . : 255.255.0.0

         Default Gateway . . . . . . . . . :

       

      Wireless LAN adapter Wi-Fi:

       

         Connection-specific DNS Suffix  . : home

         Link-local IPv6 Address . . . . . : fe80::e906:abe1:9f24:e5c9%15

         IPv4 Address. . . . . . . . . . . : 192.168.1.4

         Subnet Mask . . . . . . . . . . . : 255.255.255.0

         Default Gateway . . . . . . . . . : 192.168.1.1

       

      Thanks,

       

      Bryan

      • JamesGL's avatar
        JamesGL
        Master
        Jun 30, 2016

        Hi BAnslow,

         

        Since you are using a laptop and the IP on ethernet is not valid, please try to disable the wireless LAN of your laptop as it will only detect one connection at a time.