I'm running a R7000 wireless router and have routinely connected to it via www.routerlogin.net to configure settings. I had previously used an old Linksys wireless G adapter to connect. I decided to upgrade to to WNA3100 N adaper. Now I cannot connect to the router either through the URL or the IP address. Firefox says "cannot connect". If I swith to a laptop (using factory adapters), no problem. It is only with the WNA3100 adapter that this problem occurs.

Hi Riverrider2, 1. What is the OS of your computer? 2. What is the driver version of the adapter? 3. Try to uninstall and reinstall the driver.

The computer is running Win7. The WiFi adapter is running firmware v2.2.0.4 and the router is running firmware v 1.0.7.10. I'm runing Kaspersky Total Security for anti-virus protection.

Hi Riverrider2, Please check this KB article and see if that helps. http://kb.netgear.com/30012/Unable-to-access-router-management-page-with-Kaspersky-installed

Hi Riverrider2, We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

So far the efforts have been fruitless. I have uninstalled and re-installed the adapter, but am still unable to log in to the router using it. I have tried turning off the anti-virus protection software, but it made no difference. If I use a different computer (ASUS laptop, Win10 with factory WiFi adapter) running the same version of Kaspersky, I am able to log into the router.

Netgear WNA3100 not compatible with Netgear router?

12 Replies

JamesGL
NETGEAR Employee Retired
Mar 03, 2017
Hi Riverrider2,

1. What is the OS of your computer?

2. What is the driver version of the adapter?

3. Try to uninstall and reinstall the driver.
- Riverrider2
  Aspirant
  Mar 03, 2017
  The computer is running Win7. The WiFi adapter is running firmware v2.2.0.4 and the router is running firmware v 1.0.7.10. I'm runing Kaspersky Total Security for anti-virus protection.
  - JamesGL
    NETGEAR Employee Retired
    Mar 06, 2017
    Hi Riverrider2,
    
    Please check this KB article and see if that helps.
    
    http://kb.netgear.com/30012/Unable-to-access-router-management-page-with-Kaspersky-installed
- JamesGL
  NETGEAR Employee Retired
  Mar 14, 2017
  Hi Riverrider2,
  
  Uninstall the drivers of the adapter. Reinstall it using the standalone driver.
  - JamesGL
    NETGEAR Employee Retired
    Mar 17, 2017
    Hi Riverrider2,
    
    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

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Netgear WNA3100 not compatible with Netgear router?