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Forum Discussion
ToothGrinder
Feb 17, 2019Aspirant
Random Disconnects and internet loss
I have been having issues with my A6210 USB adapter. When I start the computer it will connect and disconnect about 2-4 times before the connection is stable. After that, if I am playing an online game or even downloading/streaming for more than 30-45 minutes I lose connection to the internet. Sometimes the adapter resets itself and at other times it just displays that there is no internet connection even though all other devices on the network are working fine.
I am using the standalone V1.0.0.39 drivers and have also used the mediatek drivers that I found in other threads around this forum. I just did a fresh install of Windows as well and a mobo/cpu update. This issue is persistent with this USB adapter. Are there any known fixes out there? Or am I out of luck and should just order a better adapter?
Also if there is any other info I need to provide in order to get better support please let me know. I really want to get this problem fixed.
6 Replies
- Blanca_ONETGEAR Employee Retired
Hi ToothGrinder
Welcome to NETGEAR Community!
Try performing the troubleshooting steps here: https://kb.netgear.com/23352/Regards,
Blanca
Community Team- Blanca_ONETGEAR Employee Retired
- Blanca_ONETGEAR Employee Retired
Hi ToothGrinder
Please go back to Device Manager > right-click NETGEAR A6210 > select Properties > go to Power Management tab > uncheck the option that says “Allow the computer to turn off this device to save power” > Click on OK and then restart your computer.
Regards,
Blanca
Community Team
- ToothGrinderAspirantUnfortunately when I look into those settings "minimum power consumption" it's not there. Does it possibly have a different name?
- ToothGrinderAspirant