NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bzyc's avatar
bzyc
Tutor
Nov 27, 2021
Solved

EX6250 Mesh Extender doesn't work after NightHawk app update

Hi folks, the most recent Android Nighthawk app update made me unable to use my mesh extender EX6250 anymore for some reason. I've since factory reset the mesh extender, and tried to reconnect, but the app keeps crashing when "personalizing settings" during setup. Have also reinstalled Android Nighthawk app on my Samsung S20, but to no avail. So now the Mesh Extender doesn't work for any devices that connect to it (whether mobile or laptop). WPS can only connect 2.4ghz but not 5ghz.
 
Thanks in advance for your help.
 
Model: EX6250|AC1750-WIFI MESH EXTENDER
Apps
Installation
Nighthawk Mesh
Troubleshooting

6 Replies

  • plemans's avatar
    plemans
    Guru
    Nov 27, 2021

    Try factory resetting the extender and then set it up using the installation assistant and NOT wps. 

     

    • bzyc's avatar
      bzyc
      Tutor
      Nov 28, 2021

      Thanks plemans . Can I please check, when you refer to "installation assistant", do you mean the Nighthawk App or something else?

      - If it's something else, can you please pass me the URL for it?

      - If it's the Nighthawk App, then that's what I'm having trouble with. The Android Nighthawk app closes down everytime i get to "Personalise Settings" during setup, so I'm never able to complete the setup.

       

      Thanks in advance.

  • robert_HW's avatar
    robert_HW
    Aspirant
    Nov 29, 2021

    Since the last update the app no longer functions properly. I like many purchased the Nighthawk to have access to the interface to control users privileges and time in use. Now it doesn't even recognize bandwidths. It would be funny I guess if I was on the otherwise of ownership. Once again per the current update November 17, 2021 the app has stopped functioning again. At least you can count on one feature that is consistent!