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Forum Discussion
EX7000 Wifi Range Extender Dropping out after upgrade latest Firmware
Hello
Range extender recently upgraded to latest release version EX7000-V1.0.1.78_1.0.140. Now the extender keeps on dropping off usually for around few seconds. The signal received from Linksys AP is showing 4 bars on channel 6,2.4ghz.
On my phone connected to same ssid, I can see the signal noise ratio is -68dbm. The next closests AP on channel 6 is -80dbm. I tried moving to other channels like 1,11 but still same issue
My PC is connected extender ethernet LAN cable. I have ping running to Linksys AP.
ie PC--LAN---Extender------wifi ssid 2.4-------Linksys AP
I also have my phone connected to linksys AP on same ssid that extender is connected on
ie mobile--------------wifi ssid 2.4-------------Linksys AP
My phone also has ping running to linksys AP. When the ping on PC drops, I can see extender has lost connection to linksys AP. However, at same time, my mobile is still connected. No ping lost.
This seems to be extender issue and it has only happen after upgrade. I tried downloading to older release but extender doesnt allow install of older release. It simply cant install. So I have reverted back to latest.
I dont have support contract. how to get netgear look into their latest firmware. I have had extender for 2 years now without issue.
167 Replies
Definitely - i've been using mine for a couple years without issue - since upgrading to newest firmware it's essentially now a broken device
Hi, thx for reply
Just confirming you didnt see issue until upgrading latest firmware?
rgds
Absolutely not - i'd been using the extender happily for a while. I happened to change broadband providers recently and as part of that went into the setup to change the wifi source. It suggested the update, applied it and PC's connect ok but no mobile devices can (android/ios)
Just downgraded it to 1.0.062 - resetting it all up from factor reset to see if it helps
Same issue here. Since the firmware update, anything connected to the extender drops once every hour or so, for about a minute then resumes. There are no issues with my router or modem or internet connection. I have made sure to check that they work fine during the time period the extender drops.
Exact same problem with same extender after firmware update. Caused my router to go off and on only after update.. Called support and they said old extender is messed up now and I need to replace, no support so cost on me. It was the firmware update, before that worked like a charm.
Updated to the latest firmware today to get access to the Mesh capabilities, but now the Extender keeps dropping out and back in after 10 seconds or thereabouts. The drop out is frequent, I.e. several times every hour.
No problems with the rest of the network.
Nope .... and my router, even though i've rolled back and done factory resets, is still nowhere near as stable as it used to be before this whole stupid episode happened and netgear are ignoring all contact methods i've tried
Also, I did not have any issues with my extender ever until I updated to this rubbish update. Is it possible to be done this update in purpose to brick our extenders and to make us buy new ones?
The exact same problem, I even tried with different combinations of "fast lane" also tried to go back from Mesh topology to simple and old school setup. But still the same problem. I don't understand with these many data points why Netgear is not doing anything before it takes their reputation down.
I have been experiencing the same problem. I've had my extender online for a couple months just trying to get some coverage to the other side of the house. But it wasn't until I installed a Ring security camera on the front of the house and paired it with the extender's 2.4 mhz wi-fi frequency that I noticed a problem. The camera doesn't support the 5 mhz signal so only the 2.4 mhz signal will do. The camera worked fine for a couple days and then I checked the Ring app and saw that the camera was offline. I tried to pair the camera to the AC1900 (EX7000) again and the 2.4 wi-fi signal did not appear under available wi-fi frequencies during the pairing process. So I rebooted the EX7000 and the 2.4 mhz frequency appeared again as an option and I successfully paired the camera again. The next morning, the camera was offline again. So this time I also put my iPhone on the EX7000's frequency after repeating the above steps again and getting the camera working again. Of course, the next morning the camera was offline again. I checked my iPhone and it had jumped over to the 5 Mhz wi-fi indicating the 2.4 signal had cut off at some point during the night. I called Netgear Support and since my main router is a Netgear Nighthawk, they had me log-in to the Netgear Genie website using my ip address and go into the main router's Advanced wireless setup. They told me to change the 2.4 mhz channel from Auto to 11 and the 5.0 to 161 and that this should also affect the Extender. I went out to pair the Ring camera again and I was pleasantly surprised to see that it was already paired and operating as a result of what we did. But it's 10:00 pm now and I'm not declaring victory yet. We'll see what the morning brings. Feels too good to be true! And let me tell you that dealing with that Indian call center is stressful. I can only understand every second or third word and kept asking her to repeat things. I don't understand why companies are still putting their customers through that hell. It took three times longer than it needed too because we couldn't understand each other.
I have carried out these steps and downgraded to the previous version, and reset to factory settings. However my range extender still keeps disconnecting at regular intervals
I gave up on it and returned mine to Amazon. They took it back even though I was technically past the return date limit. Then I unplugged my Netgear Nighhawk main router and replaced it with a Deco mesh system. I'll be damned if I was going to buy Netgear's mesh system after the way they mishandled the EX7000 problems. How can I trust their products anymore? They used to be the best name in the wi-fi business, but not anymore. I've had the Deco mesh system for several weeks now and so far it hasn't failed a single time. Sorry, Netgear, you lost a loyal customer over this issue. Now that I know there are other brands offering more reliable service without the annoying India call centers and sub par customer service, I won't be back to Netgear anytime soon. Good riddance.
Hello All,
For users still experiencing dropped connection issues with the latest EX7000 FW, please send me a PM as we have received a trial firmware from engineering that may resolve your issue.
Regards,
Christian
- Hi Christian,
I wouldn't mind giving the beta firmware a try at some point. Please send me a link, thanks.Wouldnt mind trying this out too. Will send you a PM
Agreed, I would also like to test out the new FW
id also like to try it ! thanks
- Might it potentially work on an EX7000-100NAS?
If so, I’m in.PM'd Christian earlier today, have not heard back yet. May be Monday before we hear anything back.
So I received an email from Netgear a few days ago recommending upgrading to v1.0.1.78 for security reasons. I did and had the same pain as a lot of you, networ was toast. After a few days of agony and "encouraging" messages from my family, I found this thread and downgraded to the previous firmware. Network is running fine again. Netgear, you could do better.
Hi All,
A quick update for everyone regarding the trial firmware.
I have been working with Netgear trialling new versions of the firmware, whilst running debug logging, and have experienced and reported a number of problems, although nothing like as many as in the original V1.0.1.78 version.
The good news is that I'm now on my 3rd trial version and although the latest has only been deployed for 2 days, I have yet to experience any disconnection or dropout problems with it.........fingers crossed :smileyhappy:
--
Bill.
168bill wrote:
Hi All,
I have been working with Netgear trialling new versions of the firmware, whilst running debug logging, and have experienced and reported a number of problems, although nothing like as many as in the original V1.0.1.78 version.
The good news is that I'm now on my 3rd trial version and although the latest has only been deployed for 2 days, ...
Do. we're on EX7000 V1.0.1.78_1.0.159_test here (there was some delay deploying as this is a customer site) in AP mode - I'd rather prefer not commenting this in the public. Provided feedback on the support ticket and to Christian_R these hours, awaiting more feedback (or yet another test build...)
I'm rather curious about this too. I hadn't logged an SR for it, mostly because it was a well known cause/issue and there was a workaround. It's nice to know a solution is in the works. I'm looking forward to having functioning unified SSID for the extender. :D
I'm currently still testing an updated version and whilst it is a big improvement it is still not 100%, I'm still sending logfiles off to Netgear when I get a failure.
Not much more I can add.
--
Bill.
