ex8000 extender 5ghz connection

Question

I cannot get my EX8000 to connect to my home routers 5ghz channel, it will only connect to the 2.4ghz channel. I have a AC1750 / C6300 home router. I have tried changing 5ghz channels on the router and multiple resets. It simply wont connect to the 5ghz channel. Any help?

ryantonk · Answer

I received my warranty replacement extender, but it too doesn't connect to 5ghz. This thing is a piece of junk

DexterJB · Answer

Hi ryantonk,

&nbsp;

Welcome to the community!

&nbsp;

1. What is the firmware version of the extender?

2. Do you have other devices that are able to connect to the 5GHz band of the C6300?

3. Have you tried resetting the extender?

4. Was it working before?

5. Are you getting an error message? If yes, what is the error message?

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

flyturbo · Answer

Come on Dexter!!! Why do you keep on wasting everyone's&nbsp;time??? Stop doing that&nbsp; please, start advising people who are&nbsp; experiencing&nbsp;issues with disconnects and/or no Internet&nbsp;with the EX8000 to simply return the units. I have been with tech support and Netgear engineers&nbsp;since July 2018 (80+ hours on the phone and troubleshooting) and nothing they asked me to do or latest firmware&nbsp;update have solved any of the issues.
&nbsp;
What you should be telling everyone is to return the units ASAP. Please be honest with us.
&nbsp;
NB: I'll be taking a screen capture of this post in the&nbsp;event it gets removed.

StephenB · Answer

flyturbo&nbsp;wrote:
&nbsp;
but they certainly aren't going to tell people to return their units.NB: I'll be taking a screen capture of this post in the&nbsp;event it gets removed.

Netgear certainly isn't going to tell people to return their units because of a firmware issue.&nbsp; I get that you are angry, but you are basically spamming a bunch of different threads.&nbsp; If I ran the forum, I would delete many of your posts.&nbsp; Netgear tolerates at lot of criticism in these forums.&nbsp;
&nbsp;
I suspect that there is a fair amount of activity behind the scenes on these recent firmware issues.&nbsp; Netgear generally doesn't anything about fixes that are in progress - not an approach I agree with myself, but since the mods are Netgear employees, they need to follow Netgear policies on public communications.&nbsp;

flyturbo · Answer

StephenB&nbsp;wrote:
flyturbo&nbsp;wrote:
&nbsp;
but they certainly aren't going to tell people to return their units.NB: I'll be taking a screen capture of this post in the&nbsp;event it gets removed.

Netgear certainly isn't going to tell people to return their units because of a firmware issue.&nbsp; I get that you are angry, but you are basically spamming a bunch of different threads.&nbsp; If I ran the forum, I would delete many of your posts.&nbsp; Netgear tolerates at lot of criticism in these forums.&nbsp;
&nbsp;
I suspect that there is a fair amount of activity behind the scenes on these recent firmware issues.&nbsp; Netgear generally doesn't anything about fixes that are in progress - not an approach I agree with myself, but since the mods are Netgear employees, they need to follow Netgear policies on public communications.&nbsp;

I'm spamming? Why did you post this reply publicly? Not surprised and was expecting you to make a comment on my posts. Wait, you can't get any attention&nbsp;anywhere else!
&nbsp;
I'm offering others my experiencing&nbsp;with this unit, what exactly&nbsp;did you accomplish with your reply. I don't care about Netgear' s employees or policies, I know how it works and your reply was a real waste of time and useless. What I do care about is that others do return their&nbsp;unit because&nbsp;of what I have gone through. .&nbsp;

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ex8000 extender 5ghz connection

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