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Forum Discussion
EX8000 w/ R7800 loses connectivity randomly
Using 2 EX8000 nodes (both running V1.0.1.164, both have also been restored to factory after version upgrade)
Router: Nighthawk X4S R7800 (v. 1.0.2.58)
Issue:
EX8000 node will lose connectivty to the internet along with the rest of the local network. Node will still broadcast a 5Gz and a 2.4Gz signal, though it will connect to nothing (No Internet Connection message in iOS). A hard reset (unplugging the device) will fix the issue, though it will drop internet access again (no set time from what I can tell).
Steps taken in order to mediate:
1.) Restore nodes to factory and reset using SMART setup.
2.) Configure for Static IP address to an IP in the backend of the spectrum (192.168.X.2XX). Both nodes are seperated by a good amount of digits between each other.
3.) Unplugged one node and leave the other node on. Still collapses.
I've checked the main router when a disconnection has occurred. The IP nor Mac Address shows up in the connected devices. I have not turned off "One WiFi Name", as running this as a mesh was the entire point of purchasing these.
I will be testing 1.0.0.118 today, as others have suggested, but would like to document this, in case my devices are faulty.
12 Replies
Other info
- LED lights stay on, with 5GHz backfill in solid white. No other indication of problems shows up.
- Looks at the UI, signal fluctuates from 30Mbps to 1300 - 1733 Mbps. Mainly stays in 1300 -1733 Mbps, but can drop at a random point. LED lights do not reflect this.Hi alexnescalante,
Welcome to the community!
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community TeamC7000 w/EX8000 having the same issue. how did you resolve this?
DexterJB wrote:
Hi alexnescalante,
Welcome to the community!
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community TeamI have the same dropping connection issue with my EX8000 extender connected to my R9000 x10. Any ideas to try? Can something be posted on this thread to try or sent to my inbox?
I have the same set up and constant loss of internet.
Have you recieved any help on this issue?
Thank you
I, too, am losing connectivity in the same way--lights remain on and connected but no wifi. This has been going on for months occasionally but has increased to at least three or four times/day over the last week. Please advise. I do have the latest firmware.
had this same problem using Netgear - Nighthawk X10 AD7200 Tri-band Wi-Fi Router with ex8000 to extend the range, i have now split the 2.4 and 5 ghz channels and turned off smart connect on both the router and extender and so far seems to have solved the problem
I was hoping for a suggestion or fix when I found this thread.
My equipment Nighthawk X6 R8000 and EX8000 connected via wifi, setup as an extender (not using smart connect)
My EX8000 is constantly losing connection. I have a few things hardwired that consistently drops off. I have a TV connected to it via hard line and wifi as a back up. I did this because I'll be streaming something get an error saying no Internet. with the TV being able to switch over to wifi when this happens is the band-aid that works. Unfortunately I have a few things that need that hard wire connection that disappear from my network on a daily, for hours sometimes. Sometimes can't see them on my network then the next day they are back. All the while the wifi from the EX8000 is working.
I am having similar issues. Internet drops ont he EX8000 and the lights are all still white. Have to unplug. Sometimes last hours, sometimes...5 minutes.
High dollar equipment to be doing this.- I called Netgear and had my extender RMA'd. In the mean time I bought another one cause I need the WiFi at that end of the house. So that no issues with the new one. My phone passing from the router to extender is having but that's more my phone.
