Looses connection

I had this problem and another one--that any time an Ethernet cable was plugged in, the physical connections slowed to impossible speeds (typically 0.1Mbps). I did a lot of troubleshooting before engaging support, and then together we did the whole routine: other firmware versions, factory resets, remove and re-add network adapters on all clients. I've done FastLane/no FastLane.

For now I've got a replacement coming my way. We'll see if that fixes the problem. It's critical for me because the EX is my link to my home office and I have to do some late-night WFH stuff to manager servers and code.

I'm hoping this problem is fixed with a new unit--reading this forum doesn't give me a ton of hope. If it *doesn't* fix the problem, I'll post back here if I learn anything.

I bought one a couple of weeks ago and am having the same issue. Did the latest firmware update fix this problem?

So I've been connected for over a week and so far the connection has not had issues. I factory reset after the firmware upgrade and reconnected using Fastlane again.

I do seem to have a performance problem now.

When I copy a file from my server to my laptop which is connected through the EX6200, Windows is telling me the transfer rate is about 4.5 MB/s. This is crazy slow. Thie is plugged in using Ethernet to a port on the EX6200 and WiFi is turned off.

I'm back configured using FastLane and my signal strength from the EX6200 is four bars -58 dBm with a link speed of only 156 Mbps on the 5GHz band.
I have another ultrabook which is connected using only Wireless N to my R7000 using 2.4GHz and when I transfer files, Windows is reporting a transfer rate of around 5.2GHz.

When I get a chance I'm going factory reset both the router (R7000) and the Extender (EX6200) and see if I can resolve anything, but I'm really getting fed up with Netgear hardware and the lack of support provided.

wpwilliams wrote:
You are right.. I was worried about using a file that said "fragments", but it uploaded and the firmware is updated. Thanks!

Any feedback on performance, bugs, new features? I heard a rumour that wired access point functionality would be added, is that in there? And finally, any improvement on the dropped connections?

Thanks

EX6200 Firmware Version 1.0.1.60_1.1.98 New Features and Enhancements: Added wireless 2.4G JP Country code and whether channel Ch120~128 for JP region. Updated firmware for new hardware change. Updated wireless driver to fix 5GHz interface with Access Point mode scan fail. Fixed fail to assign IP address to Ethernet LAN after reset. To Upgrade Note: To avoid wireless disconnect issue during the firmware download process, NETGEAR recommends that firmware upgrade be performed on a computer with wired connection. Write down all the settings which you changed from the default values, since you may need to re-enter them manually. Download and extract the new firmware to a convenient place such as your desktop. The filename after extracting is EX6200-V1.0.1.60_1.1.98.chk Log in to the device using a Web browser. The URL is http://www.mywifiext.net. Click Maintenance > Firmware Upgrade Click Browse and find the file you just downloaded. Click Upload. While the firmware is loading, do not interrupt the upgrade process.

You are right.. I was worried about using a file that said "fragments", but it uploaded and the firmware is updated. Thanks!

The Windows interpretation of a .chk file as ‘Recovered File Fragments’ is just that, an interpretation/association. Since it’s a firmware file which is simply uploaded to the EX6200 using the router GUI, Windows plays no practical part in the process, and the file should simply upload without any issues.

DigitalMaestro wrote:
New firmware has been posted. Does it resolve the problem for anyone? I'm not in a position to test it myself right now due to time constraints.

If you are referring to Firmware Version 1.0.1.60_1.1.98, that zip file is corrupted. When unzipping it says "file fragments". Tried it 3 times.

New firmware has been posted. Does it resolve the problem for anyone? I'm not in a position to test it myself right now due to time constraints.

EtheB. The simple answer is Yes. EVERYTHING.
I've software reset and Hardware reset using the button.
I've tried Fastlane and NOT not Fastlane.
Re-flash, Reset and started over.
The issue always comes back.

I appreciate your thoughts, and obviously you have no idea of my skill level so I could be someone who doesn't know what they are doing, but I've been in networking for about 30 years and consider myself high in the technical abilities front.

There really should be a law against this type of thing.
Netgear should be responsible for their products, especially one that is a top of the line, high performance product like this. Responses like the one I received previously from Netgear are ridiculous.

There is clearly an issue with this product, either hardware or software and they should support it.

I'm guessing somewhere in the fine print of everything they sell they are protected in some way, but I am going to speak to an attorney friend of mine and get his opinion on this matter.

EtheB wrote:

When you say "everything" have you gone the full reset to scratch process as described in painful detail earlier in this post? I am not making any apologies for Netgear service but since I initially went several rounds with their tech support & subsequent suggestions (including up to L2 support), the final outcome has (almost surprisingly) been an extender that has been rock solid for months now. So much so I'm not game to make any further changes to it :-)