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Solved
In loop trying to log on
When I try to log on, either with a one-time password or with my password, it says
“Your router is registered to [my email, the same one as I’m trying to get on with]. Login using this account and try again.
Thus I’m in a loop. Suggestions?
[the TP-Link in the previous post was an error, sorry. It's R6400v2.]
pbackstrom wrote:
Not sure. I'm supposed to be checking to see if the router is up to date per a security article.
The best way to check the firmware on your router is with a web browser and the graphical user interface (GUI).
How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support
You can see the firmware version there.
To see if it is latest check the support pages:
Support | NETGEAR
That page will have a library of firmware for your device.Then there is this:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
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- Log on where?
Where is a one-time password used? I've never heard that for an NG router.Hmm, can't replicate. Email is below. I did try resetting my password as well.
The main problem is I'm in Nighthawk, it shows a graph of my router plus Device Manager, Security, Internet Speed etc. I click Security and it takes me to the sign on screen that I keep looping back to. I push "Sign In," then "Sign into existing account," put my email and password in, and I'm back to the looping screen.
- So you're in the app and try to access Security? Which, if I recall, is about Armor/Bitdefender?
I got on directly so this is resolved. Here's the OTP screen for your information. Thanks.
Here's the screen I keep getting
Have you tried a factory reset on the router, use a web browser to set up the router from scratch.
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Then after it's setup, try using the NH app to log in?
- Security on the app is not there to see if the router is up to date. It's there for Armor
