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Forum Discussion
2.4 ghz network disappeared
The 2.4g network option just vanished and only 5 g left to access for WiFi. Multiple devices run on 2.4g. Have rebooted modem and R6700 nighthawk router with no luck. Have installed the Netgear Genie and can see the 2.4 and 5g should both be available and working, but only 5g works. Have updated firmware v1.2.0.76, STILL NO LUCK. Customer support ran diagnostics and hardware is fine. Out of warranty and they want $89 to solve problem. HELP community Please!! Not computer savvy so need user-friendly explanation and solution. Thanks a million
Model R6700; Firmware V1.2.0.76; OS Window 7
10 Replies
Have you tried a simple factory reset?
Push and hold reset for 7-15 seconds while powered on.
Then reinstall the router.
- Thanks. Tried that before calling the “non-support without paying” Netgear customer service. Reading through the more technical post solutions and trying them. Was thinking of just purchasing a new router (not Netgear) and be done with it.
What does the 21.4 GHz LED look like?
- The 2.4 light is on but not blinking. The 5 g light is on and blinking. Read that if light is blinking means that there is activity on the line. Netgear support contradicts this. Installed Netgear Genie to view router activity online. It says 2.4 is on and ready but when I click to switch over to it, no luck.
- 2.4 g light is on but solid; 5G light is on and blinking
Have you tried downgrading the firmware a version?
- Hi there,
Do you have any update on this? My 2.4g just disappeared today…. I have Xfinity. Did you buy a new one like u mentioned? Can’t believe one has to pay to get support…..Reset the modem/router and setup from scratch.
Netgear has set up a community forum specifically for the Cable Modem products:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
Jasperfai wrote:
Hi there,
Do you have any update on this? My 2.4g just disappeared today…. I have Xfinity. Did you buy a new one like u mentioned? Can’t believe one has to pay to get support…..
