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5Ghz-2 not appearing (AC3200 Nighthawk X6 R8000)
Hello,
My router has been working with no problems. Updated and used both the nighthawk app and tried the web genie. I cannot get my 2nd 5g signal to appear on any of my devices. The 2g and 5g-1 is showing up with no problems and works fine. I have my laptop connected via ethernet cable as well and still no change. I tried to changed the channel that the 2nd 5g signal is on to every possible channel through web genie as well.
If you have any suggestions, please let me know.
Thank you.
the japan thing does impact. Do you have the region setup for Japan on your router? And the device you're using?
japan has different wifi channels that can't be broadcast on or can be broadcast on. this is the list. (from wikipedia)
19 Replies
When you updated, did you do it through the app?
If so, try re-doing the update manually over a hardwired connection and reset the router afterwards. You'll have to redo your setup but this tends to make firmware updates run the best. If it doesn't work, you can always try downgrading to the older firmware that didn't have issues. Some updates cause issues for people so its always an option to downgrade if it does for you. Let me know if either step works.
Sorry, should of stated that this is a new router i got recently. About 2 weeks ago. When it was installed it was updated though the web browser. I wouldn't know if it worked before an update or not. When I first started using it the 2nd 5g signal was never appearing on my devices, yet it shows that it is active on the router itself and on the app and web browser.
Do you think it would be worth trying downgrading to a previous firmware to fix? If so which firmware should I downgrade to?Which version are you on?
Hikari1489 wrote:Hello,
My router has been working with no problems. Updated and used both the nighthawk app and tried the web genie. I cannot get my 2nd 5g signal to appear on any of my devices. The 2g and 5g-1 is showing up with no problems and works fine. I have my laptop connected via ethernet cable as well and still no change. I tried to changed the channel that the 2nd 5g signal is on to every possible channel through web genie as well.
If you have any suggestions, please let me know.
Thank you.
Specific on the F/W involved please, both the old and new?
"Updated and used both the nighthawk app and tried the web genie."? Web Genie? Do you mean with a Browser? If so, did you look at the setting for TRANSMIT the radio, "Enable SSID Broadcast "? If it isn't being transmitted, NightHawk mobile app will not see it.
The reason I ask for the F/W version is the older one only supported Smart Connect on the 2 5Ghz SSID's and a single SSID and PASSWORD set to SSID 5-1 for both SSID's. That was on V1.0.4.18. Newer one, V1.0.4.28 has Smart Connect supporting all 3 radios' with the 2.4Ghz credentials. Any chance you had Smart Connect enabled before?
It's the current version; V1.0.4.28_10.1.54
Sorry, yes the browser when i say web genie. I double checked and it is broadcasting. I just reset it as well, testing it by turning the broadcast off then back on.
When I first got it, about 2 weeks ago, it was updated on the spot to its current version. I did turn on the smart connect for a moment then returned it after a few minutes. Is it possible that it may of caused a problem when i did turn on smart connect?
Hikari1489 wrote:It's the current version; V1.0.4.28_10.1.54
Sorry, yes the browser when i say web genie. I double checked and it is broadcasting. I just reset it as well, testing it by turning the broadcast off then back on.
When I first got it, about 2 weeks ago, it was updated on the spot to its current version. I did turn on the smart connect for a moment then returned it after a few minutes. Is it possible that it may of caused a problem when i did turn on smart connect?
Don't know? I'd reset the router and manually re-enter all settings again and test. Did you notice when you turned on Smart Connect with the latest f/w that you only saw one SSID? Then when you turned it off, you only got 2 back or did all 3 come back? Did you even have all 3 before you turned on Smart Connect? You could have a defective router if you never saw all 3?
Suggest since it is new to open a case with NG under SUPPORT -> MY SUPPORT.
