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Forum Discussion
Aashrex
Jan 07, 2026Aspirant
Internet goes away in 2.4Ghz a few times a day
I have a AC1750 wifi router and the internet goes away for about 2 minutes in 2.4Ghz band. Happens 2-3 times a day. I bought this router in 2021. Please suggest how to troubleshoot.
10 Replies
- StephenBGuru - Experienced User
Aashrex wrote:
I have a AC1750 wifi router
AC1750 is a speed rating - can you give us the actual model?
Do you know for certain that the drop is only in the 2.4 ghz band? Or is it possible that it effects 5 ghz, and maybe even ethernet?
- AashrexAspirant
Sorry, the device is R6350. It is only happening for the 2.4Ghz band.
I have switched the bands to check if it was an internet issue. But 5Ghz was working fine. Problem only with 2.4Ghz
- AashrexAspirant
Thank you for replying. The device is R6350. It is only happening for the 2.4Ghz band.
I have switched the bands to check if it was an internet issue. But 5Ghz was working fine. Problem only with 2.4Ghz. I restarted the device and it was working fine. But the problem comes again after a few months.
Current firmware version: v1.1.1.88
- wcalifasProdigy
You should either downgrade or upgrade the firmware to a different version of firmware your router has. I've had routers be a little buggy with certain firmwares and once you change it, it begins working better.
- AashrexAspirant
Thank you for replying. Current firmware version: v1.1.1.88
I restarted the device and it was working fine. But the problem comes again after a few months.
This is usually 2.4 GHz interference or the radio resetting under load (very common on older AC1750 units). Try locking the channel to 1, 6, or 11, set bandwidth to 20 MHz only, and disable Smart Connect if enabled. If it still drops, it’s likely aging hardware and the 2.4 radio is starting to fail.
- AashrexAspirant
Thank you for replying. The device is R6350. Problem only with 2.4Ghz. I restarted the device and it was working fine. But the problem comes again after a few months.
It's been too long since I have accessed my Routerlogin. I have forgotten the password.
Looks like I have to reset the router. Please let me know if I can find the credentials elsewhere?
- plemansGuru - Experienced User
If the problems happen several months apart, I'd either reboot it once a month or reboot it whenever the issue occurs. That router is pretty old and several generations behind. So you can milk it along a bit, but I wouldn't invest any $ in repairing or parts for it. I'd keep it working for a bit while saving up for a newer one.
To recover your login password, you can try the password recovery feature. If you didn't set it up, it'll still ask you the questions, but there won't be a correct response. If that's the case, you'd need to factory reset to get back in.
- wcalifasProdigy
You can try downgrading firmware and see if it helps out cause most likely there isn't any new firmware for an AC1750 nowadays.