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Aashrex's avatar
Aashrex
Aspirant
Jan 07, 2026

Internet goes away in 2.4Ghz a few times a day

I have a AC1750 wifi router and the internet goes away for about 2 minutes in 2.4Ghz band. Happens 2-3 times a day. I bought this router in 2021. Please suggest how to troubleshoot. 

9 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Aashrex wrote:

    I have a AC1750 wifi router

    AC1750 is a speed rating - can you give us the actual model?

     

    Do you know for certain that the drop is only in the 2.4 ghz band?  Or is it possible that it effects 5 ghz, and maybe even ethernet?

    • Aashrex's avatar
      Aashrex
      Aspirant

      Sorry, the device is R6350. It is only happening for the 2.4Ghz band.

      I have switched the bands to check if it was an internet issue. But 5Ghz was working fine. Problem only with 2.4Ghz

  • plemans's avatar
    plemans
    Guru - Experienced User

    What firmware are you on? 

    What fixes the issue? 

    Have you tried changing wifi channels?

    What actual router is it? Like StephenB​ says, you listed the speed, not the model. 

    Tried the old factory reset/reinstall option? 

     

    • Aashrex's avatar
      Aashrex
      Aspirant

      Thank you for replying. The device is R6350. It is only happening for the 2.4Ghz band.

      I have switched the bands to check if it was an internet issue. But 5Ghz was working fine. Problem only with 2.4Ghz. I restarted the device and it was working fine. But the problem comes again after a few months. 

      Current firmware version: v1.1.1.88

  • You should either downgrade or upgrade the firmware to a different version of firmware your router has. I've had routers be a little buggy with certain firmwares and once you change it, it begins working better.

    • Aashrex's avatar
      Aashrex
      Aspirant

      Thank you for replying. Current firmware version: v1.1.1.88

      I restarted the device and it was working fine. But the problem comes again after a few months. 


  • plemans's avatar
    plemans
    Guru - Experienced User

    If the problems happen several months apart, I'd either reboot it once a month or reboot it whenever the issue occurs. That router is pretty old and several generations behind. So you can milk it along a bit, but I wouldn't invest any $ in repairing or parts for it. I'd keep it working for a bit while saving up for a newer one. 

     

    To recover your login password, you can try the password recovery feature. If you didn't set it up, it'll still ask you the questions, but there won't be a correct response. If that's the case, you'd need to factory reset to get back in. 

  • You can try downgrading firmware and see if it helps out cause most likely there isn't any new firmware for an AC1750 nowadays.