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nighthawk r6700v2 losing internet connection periodically
Periodically i will lose internet connection to the router. when the pc is plugged directly to the modem theres is no issue. but whenever i lose connection through the router i turn the router off, unplug the modem for about 30 seconds then plug modem power back in and turn power on to router. once the router boots up i have internet connection again. its an easy fix but i should not have to keep doing this.
Hi Mkoish and Bob_Ross,
Please check this firmware and see if the same problem.
https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16
103 Replies
I orioginally thought this was comcast issue. Spent time with Comcast support few hours. Out of 2 laptops and 3 phones and an ipad, any of them would say NO internet, but connected to router. While some devices say 'no internet', other devices would just work with internet no issue thru the same router, so it is not comcast issue. And, I did not enable any QOS or device limits on DHCP. Only less than 10 devices at any point in time in the attached devices list.
Also, noticed a serious bug, the computer says "Connected, NO internet", but when I look at the router admin console's Attached Devices list, it would not even show that pc there (trust me, I made sure that I'm connecting to the right router network). This is an expensive router, bought this to save $10 monthly rental from comcast. Way past the timeline to return this to Amazon. It has really become worse after upgrading to V1.0.1.36_10.0.40.
Someone suggested 1.0.1.34, I could not even find that firmware version on netgear support site.
Any help?
to User-NG-X (Aspirant)
I still had 6 months on my hardware warranty and complained repeatedly until they finally let me returned it for a replacement. I'm using the latest firmware and the replacement works fine. Hope it last a few years or craps out before June before the warranty ends.
Thank you fa28. I'll call Netgear Customer Support and update this thread.
Hi there,
Try updating to the latest firmware.
Since updating to V1.2.0.12_1.0.1 four days ago, our intermittent / daily disconnection issues have evaporated. We have been suffering this issue for almost a year having bought the R6700 in April 2017.
I know it is early days - but a promising start!
Regards,
Allan
Yes the latest firmware worked for a while. Today i had to reboot at least 10 times to watch a single movie. Netgear still has not fixed the issue. Try to fill a ticket to get a replacement unit but not sure they will contact me since i am after the 90 days period. Last time i buy netgear.
Gonna give them a couple of days then i will order a new router. Enough is enough. Although the latest firmware description mentionned it was fixing the connectivity issue, it did nothing. Total piece of junk, incompetent engineering.
Call netgear and request a RMA # to return the one you have and get another. The hardware has a 1 year warranty; the 90 days is for free phone support. There is a place somewhere on thier site to request an RMA and also a phone #. They will try and talk you out of returning it but if you tried everything you should demand to return it for a replacement.
You will have to pay for return shipping, which was $10 for me and I used my old router while I waited for the new one. You can have them send a new one first then return the bad one, but I think shipping is more and you need to give a CC# so they know you will return it.
- Just installed yesterday and was working great. Today we lost all internet from router while modem was working fine. Reset router and works fine again. Everything was updated before install. I was so happy with this router, hopefully this is an isolated event.
I have had this router for a month and it's nothing but trouble. I'm am outside of my Amazon return window because I was out of town for two weeks shortly after I bought it. Just like everyone else, I lose both Wireless and Wired connections at least 3 times per day. An unplug and replug fixes the issue, for a few hours. Through the wired I have my PC, Arlo Cameras, and a Printer. Wireless has some phones, an ipad, and a Nintendo Switch. When it works it's fast, but with how often it needs to be reset it's worthless. I travel for work so the cameras were so I could keep an eye on things when I'm gone. I have gone through all the troubleshooting with a person on the phone where they clearly read from a script and guarantee me the next "solution" will fix it. They have given me an RMA. I referenced them to this thread and asked if I could get the R7000 because that's what worked for people in this thread. They will not and will only send me a R6700. Since I have to pay return shipping (really???) and they won't even ship a replacement till they receive mine (I don't have a back up) I told them I refuse their offer and I want the upgraded model or a full refund. They told me that they "do not have a refund policy". I wish I would have known how netgear treats their customers before purchasing as I would gladly have went with someone else. Can a netgear representative please help me as the people on the phone are absolutely no help. It's like talking to a wall and you do not get anywhere. This is very frustrating.
UnplugReplug,
I too was outside of my Amazon return window when this problem started happening, but I was able to resolve the issue doing the following:
- I reached out to Amazon customer service via their chat option so I could keep a paper trail.
- I explained the problem and referenced this exact thread.
- I told them about Netgear's absurd return policy.
- I requested a full refund of my Netgear router, and told them I'd be forced to take it up with the credit card company I used to purchase the router if they couldn't comply.
- They apologized for the inconvenience and gave me a full refund immediately. Not only that, they let me keep the router - even though it worked only intermittently - until they sent me a new one.
Hope that helps.
And Netgear: please take a page out of Amazon's book on how to properly do customer service. You're really giving us a lot of problems and losing would-be loyal customers. That hurts your bottom line. Learn from this.
I just took your advice. I don't want the R7000, I would rather take my business elsewhere. I went through the clicks to return to Amazon and even though I'm outside my window I didn't even need to get a human involved. They are letting me return. I also updated my review to contain a link to this thread and explain to people Netgear's customer service policies in regards to returns. Good luck if anyone else has the issue. I suggest just avoiding this router altogether.
Wow I'm not the only one. I've been power cycling mine every few days thinking I was doing something wrong, now I know it's not me. I've only had it for a month and a half, so I may look into returning options on this..
- This router is definitely a hit or a miss. I've owned this router since July 2017 and through December 2017 it would constantly crash, sometimes up to 10 times a day. I've been fortunate the last few months that a firmware update fixed it. That doesn't look to be the case for others here which is unfortunate.
I am cautiously optimistic and afraid to upgrade the firmware for risk of having the problem reappear. That is not a great feeling for a higher end router as that can security flaws unpatched.
In case anyone is wondering I'm using firmware V1.2.0.8_1.0.1.Hi Mkoish and Bob_Ross,
Please check this firmware and see if the same problem.
https://kb.netgear.com/000054437/R6700v2-Firmware-Version-1-2-0-16
Hi Mkoish and Bob_Ross,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.