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R6900 after firmware updated, no internet connection after doing checking firmware updated again
I updated my R6900 router to the latest verison ( R6900, Version 1.0.1.16)
After that, the router get rebooted and I am able to get internet connection and the connected device working fine.
Then I login to the router again and Go the Administrator/Router update/Check firmware update
It shows. ""No Internet connection is detected. The router cannot check the NETGEAR server for updated firmware. After setting up your Internet connection, go to the Router Upgrade screen to check for updated firmware."
That is really strange error message. Anyone encounter this kind of issue?
I have to download the previous version but still not getting resolved. I tried to go to "Setup"->"Internet connection" -> Test, it works just fine.
So the only way I can get my R6900 seems doing manual firmware update., but why?
Thanks
Matt
mluvw47 wrote:
Not sure about ISP block anything like that I am aware of it, since it is In my case, I can do manual down the zip and perform update without any issue.:cathappy:
Comcast used to do DNS redirects, but I am not sure they are doing them now.
You can test it by reconfiguring your router temporarily to use 8.8.8.8 as the DNS server (instead of the comcast-supplied DNS). That's google's DNS server.
26 Replies
Did you reset the device to factory settings after the firmware flash?
This is sometimes, but not always necessary.
You certainly should try it if you have problems with new firmware.
Remember to note down key settings before you do it.
Thanks. It is just interesting that need to do it. I would expect the firmware update will not cause this kind of akward issue.
mluvw47 wrote:Thanks. It is just interesting that need to do it. I would expect the firmware update will not cause this kind of akward issue.
It doesn't always.
If it is just a security fix, then there won't be many other changes.
The reset is more important if Netgear adds new features to a device. These may not be compatible with the old settings.
No one forces anyone to update their firmware. If you don't want the new features, or they aren't relevant for you, just ignore the update.
Even security updates are mostly theoretical. I'vc seen no reports of real exploitation of the latest scare. It is just something that someone cooked up in a lab.
My line is not to reset unless I have to. If the thing works after the flash, leave it alone.
mluvw47 - the message might be misleading, however there are multiple reports in the community that various router models have not got firmware upgrade notifications the last weeks.
Can't say more - most Nightawks get firmware updates (Beta or bugfix before the stuff is on the live feed) - lack of experience.
Hi, @schumaku
IMHO, it is indeed confusioning and misleading. Someone should create a bug on this matter, 'coz there is no way do firmware update from the router anymore. Need to save all the settting(in a file), like michaelkenward mentions and then factory reset and restore it back.(And hopefully after that Check firmware update would work again, not to show this confusing message).
For the record, this is what I have done.
Step 1. stable v1.4 firmware update to v1.6 (beta) -- work fine thru the router.
Step 2. from v1.6 (beta) checking firmware, gettin that above misleading message.
Step 3. manual download back to 1.4v, it still getting this above misleading message.
Thanks,
Matt
PS: schumaku Thumb up to u. Thnx
- I live in the United States and the feature worked perfectly fine for years it only just recently started happening. Given every connection to any other sure works and I had no trouble downloading firmware manually I doubt it has anything to do with the ISP.
- I am also a Comcast subscriber so that is likely the connection, having said that oddly without making the DNS change on the router it started working again today (or at least reporting no new firmware instead of the previous message).
iodie wrote:
I am also a Comcast subscriber so that is likely the connection, having said that oddly without making the DNS change on the router it started working again today (or at least reporting no new firmware instead of the previous message).Perhaps it has taken time for the Netgear address to roll out to the world's DNS system.
That doesn't seems in my case.
On my router, I changed it back the DNS "Get Automatically from ISP", then apply the change.
Did a firmware update, it shows that message again. The only way to get check firmware update work is use Primary DNS as 8.8.8.8
mluvw47 wrote:
That doesn't seems in my case.
On my router, I changed it back the DNS "Get Automatically from ISP", then apply the change.
Did a firmware update, it shows that message again. The only way to get check firmware update work is use Primary DNS as 8.8.8.8
You can also set your secondary server to 8.8.8.4.4 if you wish (another google server). Or set it to the comcast server.
