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Forum Discussion

Aspirant

Dec 23, 2016

Solved

R7000 connectivity with HP wired laser jet

I've been using a HP Laserjet M553 for a few months connected via lan cable to the R7000 and it's been fine. But recently (last few weeks or so) it's lost connectivity. First time I was able to get it to come back by powercycling the HP and assumed it was that but now it wont connect at all and I've power cycled both the printer and the router.

If I connect the printer to the router on the ADSL it connects and gets an IP instantly, so it doesn't seem like it's the cable or the printer (although I will try a new cable to be sure).

I have tried it in different ports on the R7000 but it doesnt seem to be any different.

Any suggestions?

Troubleshooting

Gupster
Jan 05, 2017
I think i've found the issue, it looks like the cable was faulty as I've changed it and it appears to work with a new cable.

7 Replies

TheEther
Guru
Jan 01, 2017
Does this problem occur if you connect a computer or laptop to one of R7000's LAN ports?

Check the logs on the R7000 and, if available, HP for any clues.
- Gupster
  Aspirant
  Jan 05, 2017
  I think i've found the issue, it looks like the cable was faulty as I've changed it and it appears to work with a new cable.
Gupster
Aspirant
Dec 29, 2016
It's already running the latest version. Are you suggesting doing a factory reset?
- JamesGL
  Master
  Dec 30, 2016
  Hi Gupster,,
  
  Yes, try the reset and manually reconfigure the device.
  - Gupster
    Aspirant
    Dec 31, 2016
    I'll give it a go and report back. Seems a little extreme to fix a hard wired lan device to work with the router.
JamesGL
Master
Dec 29, 2016
Hi Gupster,

1. Update the firmware of the router

2. Reset the router after the update.

3. Manually reconfigure the router.