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R7000 drops connection
My R7000 drops connection intermittently since a couple of weeks (I t h i n k it started, at least it got worse, after a late upgrade to V1.0.4.30_1.1.67 mid/end of August).
It happens one to three times per week now. I notice it via my Sonos system which stops working which I notice since that system is also my alarm in the mornings and it doesn't work when the connection has been down...
I've experienced the problem directly while working with the PC only twice. Then I could verify that my broadband modem (fiber via Swedish TeliaSonera) was working perfectly but my R7000 was down, giving no signals, neither via LAN nor via Wifi. The R7000-connection came back after approx 15 minutes, the first time after having rebooted the nighthawk several times, the next by just letting it be.
I cannot see anything suspicious in the logs.
I've done a factory reset, installed the firmware manually again, did another reset and then entered the settings manually. Didn't help. No problems with the cables. Tested them.
Have had the R7000 since feb/mar -14 without major issues...
Just wanted to chime in here, we have a beta firmware that you may all try.
35 Replies
And I now realize that my 5GHz wifi doesn't work either. Have seen that I couldn't connect to it before, but didn't pay attention to it and just went for the 2,4GHz. But now checking it, none of my Dell PCs or Samsung mobile products can find or connect to it. The admin GUI says that the 5GHz is functioning properly. All green....
Hi swehjo,
Welcome to Community!
Please try changing channels of your wireless network for both 2.4Ghz and 5Ghz. Also you can try changing the MTU size for the internet connection to adjust.
Regards,
JamesGL
Community TeamChanging channels... hmm... that was a bit obvious for me to come up with myself.... :) Will try that!! Thanks.
And the MTU size articles were interesting! Had no idea you could check it like that. Have set it to a value I got from my ISP.
Don't have access to the router now so I will check this tonight.
Your laptops don't have the capability for the 5Ghz since they are probably rate for 2.4Ghz only i bought an asus G75 that way and didn't realize it couldn't connect to 5Ghz until I read the network capabilities. You could try buying an external Wi-Fi adapter to plug in just ensure it can receive both 2.4 and 5 Ghz frequencies. Integrated 802.11a/b/g/n/ac will get the job done if you decide to buy a different laptop for the networking capabilities.
Laptops, phones and tablets have capability for 5GHz and have connected to that frequency without problems before. So that is unfortunately not the issue.
Hi swehjo,
I also had wifi drops only on my galaxy S4, i managed to get them solved by using below values, maybe they help you:
- disabled WPS (Router`s pin)
- disabled UPnP
- disabled IpV6
- Fragmentation set to 2304
- RTS set to 2304
- Preamble: short/auto (have it on short now)
- Fixed channel 11 (use wifi analyzer to see the occupation for channel 1,6 and 11)
- MTU 1500
- Wifi mode 2.4Ghz: Up to 289 Mbps
- Transmit Power Control: 75%
Hope it helps.
Thanks Lucius,
But my problem is not wifi drops, its an "everything drops". Also the cable network...
That`s bad, tried different LAN IP? I put mine on 192.168.2.x
- Roger that James!
- Any update as my now 3 month old R7000 is dropping wan ever few hours but the lan still works
Just wanted to chime in here, we have a beta firmware that you may all try.
Does the new firmware resolve the intermittent dropout issue?
My R7000 drops all attached devices once every three weeks or so. Only a reboot resumes connectivity. Sometimes it takes more than 1 reboot. Been using it 1 year on the "67" firmware.
