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Solved
R7500 Keep Dropping Connection
My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need wait about 1 to 2 minutes until the router reconnect itself. This issue happened about every hour. The home network still working, and I can access files from other computer or device through R7500. Just can't get internet access.
The firmware is the newest one.
- Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D
94 Replies
- Same issue here. Loses internet access about every 12 hours. Interesting thing is, everything INSIDE the network functions normally. It just drops Internet connection. In order to fix it I have to reset the modem. I have downgraded the firmware (because it only just started happening), but the same issue continues.
Everything INSIDE the network continues to function, it is only the connection to the modem that gets dropped (and it's not the modem. a simple reset of the router works to resolve the issue for a day, then it needs to be done again) - What firmware is currently loaded on your router? If its not the beta firmware V1.0.0.74, you may try to use it and see if that fixes the issue.
- So I just purchased this router yesterday. Tried searching for a match in Hero's of the Storm and it would keep disconnecting. Eventually it decided not too and I finally found a match.
Is there a fix for this. Such an expensive router only to start having troubles on day 2. :mad: - Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D - Same issue here.
Changed out my modem.
Had my ISP out to check the signal.
Everything points to the router.
I am running software version V1.0.0.82
Currently have two Xboxes, three android phones, two iPhones, a printer, a Chromecast, and three windows laptops and one Macbook attached to it wirelessly. Yea, I know, too many devices, but I have a big family.
First problem I have ever had with a Netgear product. - Question for those experiencing this: Do you have IPv6 enabled?
I just got this router (upgrading from ASUS AC66U), and when I enable IPv6 I find the link to the cable modem drops after some period of time. When IPv6 is not enabled, it appears to work fine.
My ISP is Comcast in the Seattle, WA area. I have a Motorola SB6183 Cable Modem. - Question for those impacted: Do you have IPv6 Enabled?
I'm new to this router, but I've seen the same issue (loosing connection to cable modem after some period of time) when IPv6 is enabled. With it disabled, the issue does not reproduce.
I have Comcast internet in the Seattle, WA area, and a Motorola SB6183 modem.
I so far haven't been able to see a log entry that explains what is going on... - I have IPv6 disabled.
- I am having this issue as well. IPv6 disabled. After the most recent firmware update 1.0.0.82 I've discovered that the only solution is rebooting the Nighthawk X4.
- Have similar issue, on the 5ghz band, any device that connects for a long period of time, (couple of hours), it becomes non responsive to the Internet. I usually have to just reconnect and it comes back alive.
Latest firmware.
3 iPads
1 iPhone
2 android phones
Surface pro 3
3 laptops
1 smart tv
