NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R8500 Constant WAN Internet disconnects/connects!
My wireless is rock solid, never disconnects. The WAN is another problem, see below from log:
[Internet disconnected] Thursday, Feb 11,2016 02:35:35
[Internet connected] IP address: 192.168.100.11, Thursday, Feb 11,2016 02:35:18
[Internet disconnected] Thursday, Feb 11,2016 02:35:16
[Time synchronized with NTP server] Thursday, Feb 11,2016 02:29:55
[Internet connected] IP address: Feb 11,2016 02:29:55
[Internet disconnected] Thursday, Feb 11,2016 02:29:51
[Internet connected] IP address: , Thursday, Feb 11,2016 02:29:35
[Internet disconnected] Thursday, Feb 11,2016 02:29:33
[Time synchronized with NTP server] Thursday, Feb 11,2016 02:13:51
[Internet connected] IP address: , Thursday, Feb 11,2016 02:13:51
[Internet disconnected] Thursday, Feb 11,2016 02:13:47
[Internet connected] IP address: Thursday, Feb 11,2016 02:13:31
[Internet disconnected] Thursday, Feb 11,2016 02:13:29
[DHCP IP: (xxx.xxx.x.x] to MAC address Thursday, Feb 11,2016 01:31:16
[Time synchronized with NTP server] Thursday, Feb 11,2016 00:55:34
[Internet connected] IP address:Thursday, Feb 11,2016 00:55:34
[Internet disconnected] Thursday, Feb 11,2016 00:55:30
[Internet connected] IP address: Thursday, Feb 11,2016 00:55:13
[Internet disconnected] Thursday, Feb 11,2016 00:55:11
I am also noticing numerous Time Syncs. On firmware R8500-V1.0.2.28_1.0.42.
QOS ON
Band Steering ON
14 static ip's
Anyone have any insight?
CC
Same problem here (I started the thread) WAN disconnects.
Cable company came out and tested and replaced the Modem.
2 Hours later I had a WAN disconnect. RMA # 2 will be here today.
I never had this problem with the R7000!
CC
30 Replies
Just upgraded to the R8500 from the R7000.
Seemed to be working fine last night, during setup, it prompted me to update the firmware (which I did) to V1.0.2.26_1.0.41
All day today, I've been having constant cutouts of internet connectivity. I think it may be an issue with my cable modem, as it looks like it is in the middle of rebooting everytime I lose connectivity but, is it in anyway possible that the router is causing this? Perhaps some kind of feedback to the modem?
Bypass the router by directly connecting your pc to the modem and see if you'll experience drop outs.
After firmware update, I suggest that you factory reset the unit then reconfigure.
Did that when I was on call with cable company. Seemed like the modem was still power cycling.
I suspect it's either the modem or signal issues with the cable company because, even when the internet connection drops, I still have WiFi connection to the router.
Having a similar issue, although I lose both Wired and Wireless access. Sometimes the router successfully reconnects while in other instances, I have to reboot. I recently applied firmware V1.0.2.28_1.0.42 with hopes some of these issues would encounter more elapsed time between disconnects - no success. I have confirmed my cable modem is not the issue by working with my ISP during the disconnects. I am running QOS and UPnP.
[Internet connected] IP address: , Thursday, Feb 11,2016 05:44:36
[Internet disconnected] Thursday, Feb 11,2016 05:44:36Appreciate any suggestions.
I worked directly with my ISP to calculate the MTU rate and 1500 is where we landed. I tried lower rates, but no changes to the disconnect behaviors.
My calculation -
max packet size (ping test) + IP and ICMP headers = MTU size
1472+28 = 1500
