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Forum Discussion
RS200 randomly disconnecting
Hello,
My RS200 is currently experiencing random disconnects. It's intermittent and last maybe 30seconds - 1m.
ISP: Sonic Fiber w/ their modem
RS200 router since Feb 2025 w/ firmware V1.0.5.12
When it disconnects,
the router leds are still active, no red leds or anything that shows loss of connection
all devices (wifi and lan) disconnect
I have a ping 8.8.8.8 -t running so it fails during the disconnects
I have a ping 192.168.1.1 -t running also, but it continues to ping successfully
Troubleshooting performed:
called Sonic Fiber and they said no loss of connectivity from their side during the times of disconnects
change DNS servers on router side (used google and cloudflare)
latest firmware and multiple reboots of the router
Router logs, not sure how to read, am i getting attacked?
see attachment
10 Replies
just had to 2 random disconnects today with the following settings:
Armor (expired)
Smart Parental Controls or Circle / don't have this feature
IPv6 (Advanced > Advanced Setup > IPv6) / disabled
Protection Engine (Advanced > Security > Protection Engine) / disabled
Traffic Meter (Advanced > Advanced Setup > Traffic Meter) / disabled
I did get a new 10Gbps Snagless Shielded Cat 6A cable and will try that next.What brand and model# are these computers?
What brand and model# ethernet adapters are installed in these computers?
Make sure ethernet adapter drivers are up to date from the Mfr.
During my weekend tests of Firmware 1.2.1, I observed that the problem stemmed from the WLAN channel. Speeds were unstable on channels 52-64. Channels 36-48 showed no problems. Until now, I'd been using channels 52-64 because they weren't used in my area. Unfortunately, since I couldn't revert to the old firmware, I started using channels 36-48.
was it causing all devices to lose connection (LAN and Wifi)? I only have 2 computers connected the LAN while all other devices are connected to wifi.
so far, this is what's I've done. will give it a few days.
Armor (expired)
Smart Parental Controls or Circle / don't have this feature
IPv6 (Advanced > Advanced Setup > IPv6) / disabled
Protection Engine (Advanced > Security > Protection Engine) / disabled
Traffic Meter (Advanced > Advanced Setup > Traffic Meter) / disabledgoing to amazon to buy CAT6A STP.
Factory reset will be last resort.Channels are Auto for both 2.4 and 5.0
I'll start with this list of things to disable first. thanks!
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Hello FURRYe38,
Factory reset has not been performed.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
I don't remember what type of LAN cable i'm using now, but it's the same LAN cable as it was before when I had Xfinity (150mbps down). Now with Sonic Fiber (1Gbps down).
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Brand: Adtran, Model: 622V
What brand and model# devices are connected to the router?
don't have all the model#s,
iPad, iPhone 12, Pixel 9, Samsung phone, Dell Latitude, Samsung Tv, Ring doorbell, Levoit air purifiers, dreo fan
What channels configuration? Could you give me more details on this?
I'll check this out first to see if it helps.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.Be sure to disable any MAC Address randomizers on phones and pads while at home:
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
Has a factory reset and set up from scratch with a ethernet connected PC and web browser been performed since FW updated?
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.What channel configurations are currently set on the router?
What brand and model# devices are connected to the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesTry disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.Do a whois lookup on those WAN side IP addresses to see where they are coming from.
