rs500 slow upload speed

I am using Verizon fios 1 gig with a nighthawk rs500 and getting slow upload speed. Speeds measured using speedtest.net. I am showing wired speed but wifi speed is even worse at 2-3 mbps.

Wired speed with rs500 plugged in:

down: 938.07mbps

up: 43.77mbps

Wifi rs500:

down:745.8mbps

up: 3.2 mbps

Wired speed with old nighthawk r7000p (and similar speed when plugged directly to ont)

down: 938.69 mbps

up: 947.04 mbps

I used the chat feature and went through that for 2 hours after which they told me I needed to call support. The first support person hung up on me 10 minutes into the call. The second support person told me those speeds were within spec of what I should get and made me 3 way call Verizon to show me I was wrong. When verizon got on the phone and said that the upload speed was very slow the Netgear agent hung up.

The third time around I spoke to somebody who at least tried a few things. We reset the router a few times, reflashed the firmware, and took a bunch of pictures and a debug log. It got "escalated" to tier 2 who was not answering and they are supposed to call me back at some point....

Anything you guys can think of to try or am I better of returning this? Between hours on the phone with verizon and now 4 hours with netgear between chat and multiple phone calls I'm getting hopeless.