Changed NAS102 to static IP and ReadyCloud reports no registered devices

Question

Hi Folks,&nbsp;This is probably a simple fix, but I can't find a parameter or existing entry to help get me back on track.&nbsp; I recently setup a new RN102 and all was working fine including maped desktop drives to the NAS shares.&nbsp; Then it all stopped working one day and I realized that was because IP address changed after a reboot of the NAS.&nbsp; So I changed the network config to a static IP address.&nbsp; That went fine and I can log into the NAS and all seems fine there.&nbsp;The problem that I can/t fix is that ReadyCloud on my desktop, and the cloud portal report the error "Currently you have no registered devices."&nbsp;&nbsp; Well, I do and it was all working fine two days ago.&nbsp; I assume that ReadyCloud remembers the original IP address somewhere, but I can't find any documentation regarding how to correct this.&nbsp;&nbsp;Any help appreciated.&nbsp; I'm new to NAS and out of ideas and interface tabs to click.&nbsp;Thanks,Rob

StephenB · Answer

Did you remember to set the DNS server addresses when you changed to static IP addresses?
&nbsp;
Often people forget to do that (its on a different tab), and it will cause the problem you are seeing.
&nbsp;
FWIW, its better to use address reservation in the router, and keep the NAS set to use DHCP.

speedliner · Answer

Yes, I did set that to the router's address. &nbsp;

StephenB · Answer

speedliner wrote:
Yes, I did set that to the router's address. &nbsp;

Try checking for a firmware update, and see if it can find the server.
&nbsp;
You can also try 8.8.8.8 as the DNS server address, and see fi that resolves it.

speedliner · Answer

I've tried some of the suggestions here.&nbsp; I've removed the static IP for the NAS and reserved an IP address for it in the router.&nbsp; Rebooted both and I can log into the NAS and verify that it has the reserved IP address.&nbsp;ReadyCloud still can't find it though.&nbsp; I can't find a way to have ReadyCloud reconfigure, or clear a local configuration.&nbsp; No idea where the problem may be.&nbsp; Starting to think&nbsp;I should just return to my Windows Server.&nbsp; This is a PITA.&nbsp; Doesn't seem like it should be so difficult to resolve.&nbsp;Thanks in advance for any other suggestions.&nbsp;Rob

BrendanM · Answer

Can you click on Check for Updates like StephenB suggested? This is a quick test to verify that the NAS can access the internet.

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Changed NAS102 to static IP and ReadyCloud reports no registered devices

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