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Forum Discussion

ramanj123's avatar
ramanj123
Aspirant
Aug 10, 2018
Solved

Could not connect to Readycloud

Hello,     I have a readynas 516. Current version is 6.9.3. I have Readycloud in switched off mode. If I try to switch on by sliding, it asks my email and login password, once I give, it says "Ther...
Discovery
ReadyCLOUD Portal
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Aug 21, 2018

    Great! I had to remove a very old config file so the system could generate it again when you enabled ReadyCLOUD.

StephenB's avatar
StephenB
Guru - Experienced User
Aug 10, 2018

When you look at the cloud page on the NAS, are you seeing the two green checks (one for internet available, the second for services available)?

ramanj123's avatar
ramanj123
Aspirant
Aug 17, 2018

On cloud page of ReadyNAS, I am not finding any green check. Please see the snapshot attached herewith.

 

Regards,

janakiraman

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Aug 17, 2018

    Please send in your logs (see the Sending Logs link in my sig).

    • ramanj123's avatar
      ramanj123
      Aspirant
      Aug 17, 2018

       Hi

          Please check your email for the system logs.

      Regards,

      janakiraman

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired
        Aug 17, 2018

        Please go to System > Settings > Support and PM me the 5-digit number that you then get.

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Aug 17, 2018

    You need to turn the ReadyCloud service on before you'll see the green checks.

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