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Forum Discussion

ramanj123's avatar
ramanj123
Aspirant
Aug 10, 2018
Solved

Could not connect to Readycloud

Hello,     I have a readynas 516. Current version is 6.9.3. I have Readycloud in switched off mode. If I try to switch on by sliding, it asks my email and login password, once I give, it says "Ther...
Discovery
ReadyCLOUD Portal
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Aug 21, 2018

    Great! I had to remove a very old config file so the system could generate it again when you enabled ReadyCLOUD.

ramanj123's avatar
ramanj123
Aspirant
Aug 17, 2018

On cloud page of ReadyNAS, I am not finding any green check. Please see the snapshot attached herewith.

 

Regards,

janakiraman

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Aug 17, 2018

Please send in your logs (see the Sending Logs link in my sig).

  • ramanj123's avatar
    ramanj123
    Aspirant
    Aug 17, 2018

     Hi

        Please check your email for the system logs.

    Regards,

    janakiraman

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Aug 17, 2018

      Please go to System > Settings > Support and PM me the 5-digit number that you then get.

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Aug 20, 2018

      The code you sent didn't work. Please disable Secure Diagnostic mode and re-enable it and let me know the 5-digit number that you then get.

      • ramanj123's avatar
        ramanj123
        Aspirant
        Aug 20, 2018

        Hi,

         I did the same as you told. Again it has generated 52328 only.

         

        With regards,

        janakiraman

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