NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Invited cloud user gets no registered devices
RN10400 OS 6.1.4 2x3TB WD Red
I have set up the above machine successfully using the readycloud discovery process and have no problem accessing it using the admin user via readycloud or any of the relevant iOS apps.
My problem is this: I invited another user to access my NAS using the Manage tab of readycloud. That user responded to the email and set up a readycloud account, which is now visible on the Manage tab of readycloud, if one is logged in as the admin user. However when the invited user logs into readycloud, no NAS is visible and the text "Currently you have no registered or shared devices". How do I get my NAS to show up for that user? The invited user has all the services (readycloud, remote, readydrop) appear after the user's name under the Account tab, Cloud Users section, exactly as they do for the admin user. However, only the admin user can see the NAS when logged in through the cloud.
Also, while the admin user can log in to the NAS directly, using its IP address in a browser, the invited user cannot log in that way at all!
Please can someone tell me what I am doing wrong, or not doing at all?
38 Replies
Replies have been turned off for this discussion
- I tried to create a "dummy" account for testing. I sent myself an invite to my second email. I get the invite email. I click on the link which is supposed to take me to confirm screen. But instead of the confirm screen it shows the regular sign in screen. Haven't yet gotten past this screen. Any ideas?
Hello Wickedflies,
I tried this myself and it seems it worked just the same as before. I got the confirmation screen and click Confirm button.
Can you try another web browser? I used IE 10, using Chrome 47 showed a little different.
Regards,
- I used chrome, and practically every other browser under the sun, still didn't work. But I'm going to try again. Since I just updated to the latest firm ware it could mean a browser compatibility issue. Well see
Hi Wickedflies,
Just update this thread and provide us your feedback if using Google Chrome fixes the email invite problem that you've encountered.
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
- I 've tried to complete the confirmation. With these browsers. I.e., Firefox, and chrome. None of which worked. I'm gonna try and see if I can get through using safari for Windows.
Hi Wickedflies,
You may also want to send another invite on another email and see if the same behavior happens.
Kind regards,
BrianL
NETGEAR Community TeamI had same problem - clicked link - ReadyCloud continued stating "You have no registered devices". I use Thunderbird as my mail client. When I copied "link location" (right click the link) from TB and pasted it into web page it all started happening and the ReadyNas was recognised. (Sadly still can't access shares due to some other problem)
- I might have had some success with this issue but it's not proven. Ask your user if they have another email and use that one. I was having the same issue with one of my users too. I asked her if she had a second email. it went through and completed with that email.
Thanks Wickedflies
That's what I've been doing, I successfully invited myself using another email address (not migrated) and she's using this. Still think migration was at fault. Still think her account needs deleted and she needs to be invited again without any migration process.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
