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Forum Discussion

the_Agent's avatar
May 23, 2016
Solved

iPhone App can't connect

Hi there,

 

i activated ReadyCloud for the first time yesterday on my NAS204 (OS 6.5.0) and downloaded the new App (V1.57). After starting the App, my NAS is found and marked Online. After tapping on it, I see my folders and the message "Connecting..." on top, which never ends. It doesn't matter if I'm on cellular or on the same WiFi as the NAS, it can't connect. The Desktop App on my PC is working, but the PC is in the same LAN as the NAS. I forwarded no ports in my Router or changed anything in the NAS OS, just activated ReadyCLOUD.

  • Hi there, everything is working fine now with ReadyNAS OS 6.6.0 and the iPhone App 1.5.9. The ReadyNAS OS Update fixed the Problem for me.

35 Replies

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  • I have the same problem with the iPad app, opens and closes, if it does stay open it says no devices. App went wrong with the May 18th update.

     

    The app on my android phone works perfectly.

     

    The whole ready cloud stuff is weird, its now migrated to my account but nothing in there lets you log on to ready cloud.

    • JennC's avatar
      JennC
      NETGEAR Employee Retired

      Hello the_Agent,

       

      Please make sure the ReadyCloud account you logged in is upgraded to myNetgear account. It is in an email format.

       

      To those who are already logged in, log out first, go to Settings tab > Sign out. Then log in using your upgraded ReadyCloud account.

       

      Regards,

      • ukoldgit's avatar
        ukoldgit
        Apprentice

        Nothing works now my Android phone updated to latest Rcloud and now shows nothing but says its connected, tried logging out and back in again still nothing.

         

        Online says I have no devices and refers me back to the router to register it again which I've done time and time again with out success.

         

        Everything worked before this latest update.

  • I'm having a very similar issue... I can seee the device but once I click on it, endless refreshing.

    NAS OS 6.5
    IPhone app 1.5.8

  • Well that is funny... Just reset my password and re-logged in and everything seems to work now.
    • the_Agent's avatar
      the_Agent
      Guide

      I changed my password and relogged into the app but nothing changed.

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello the_Agent and wirelesstechguy,

         

        Can you both check please if you can access the folders/shares when getting to readycloud.netgear.com with the same login?

         

        Regards,

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