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Forum Discussion

mstay's avatar
mstay
Aspirant
Jul 18, 2016
Solved

MyNETGEAR account, ReadyCLOUD, and ReadyNAS Duo v2

I have a ReadyNAS Duo v2 (RND2000v2) that I have been using successfully for quite some time with ReadyNAS Remote and an older version of ReadyCLOUD.  I received an email from Netgear stating that I need to migrate my ReadyCLOUD account to a MyNetgear account.  I followed the instructions and made the migration successfully.  Then I find out that my ReadyNAS Duo v2 is not discoverable on the new  ReadyCLOUD account because it's an OS5 device.  If I would have known this, I would have never migrated my account to a MyNETGEAR account.  Can I revert back to the old account so that I can continue to use my NAS as before using ReadyNAS Remote?  I understand that the old hardware and software services may be beyond support, but they were working just fine and I'd like to continue to do so until I must upgrade.

  • Hi mstay,

     

    Welcome to the community!

     

    There's no need for that. Just log in using your old ReadyNAS remote ID and the new password (that you've entered during the migration).

     

    Hope this helps!

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

5 Replies

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  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi mstay,

     

    Welcome to the community!

     

    There's no need for that. Just log in using your old ReadyNAS remote ID and the new password (that you've entered during the migration).

     

    Hope this helps!

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • mstay's avatar
      mstay
      Aspirant

      Thank you for the advice.  That worked well and I can now once again access my shares through ReadyNAS Remote.

      • az_uk's avatar
        az_uk
        Aspirant

        Hi all,

         

        I have a similar issue. 

         

        I have two Nas drives - the newer of the two I can access through Ready Cloud. I am unable to access the older one. I tried entering the new details but it only shows the new drive. Please help!!!

         

        Let me know if you need any more information from me. 

         

         

         

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