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Forum Discussion
New Desktop Client V1.10 not working correctly on my WIN 7 laptop
Have just reverted back to using V1.9.1249.412 of the 'ReadyCloud Desktop Client' on my Windows 7 'Ultimate' laptop as after upgrading to V1.10 of the client, whenever I clicked on any of the backup directories, nothing happened!! Usually 'Windows Explorer' opens up the directory situated on the NAS, but it doesn't when using V1.10, hence my having reverted back to using the previous version.
I would add that I did upgrade another laptop running WIN10 to V1.10 of the desktop client and that works fine, so it looks like a bug when installing on a WIN7 machine!
Has the client been fully tested on WIN7 platforms?
Regards,
Graham
20 Replies
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Hello Viffergb,
Have you tried completely uninstalling the ReadyCloud desktop app then install the latest version? Also make sure firewall security software, even Windows, is enabled.
Also when you installed the 1.10 version, did it ask for email or username?
Regards,
Hi JennC,
First time round I just installed over the previous version, so have done as you suggested and completely uninstalled the old version, then installed V1.10 from scratch.
No different, still the same result as before :smileyfrustrated:. Firewall security - Kaspersky - always enabled.
I was only prompted for username and password on the first attempt, and that was due to me having signed out of the previous desktop client before attempting the update.
F.Y.I. The successful update to V1.10 on my WIN 10 laptop was by simply installing over the top of the previous version :smileywink:. Kaspersky also enabled on that machine.
Needless to say I'm sticking with V1.9 desktop client on my WIN 7 laptop until a 'fix' is available :smileywink:.
Regards,
Graham
Hello Viffergb,
I understand. Also, the v 1.10 shouldn't be out yet til the release of FW 6.5.0 so, it is best you stick with the older version for the meantime. There has been a problem with the releasing of the desktop app as it should be still a BETA version. There are some reports and I actually experienced too that it asks for email address and not username when logging in but inputting email address does not work.
Thanks for sharing! :)
Regards,
Well I got the update notice from the readycloud client and went in and upgraded all our clients PC's. Nothing was said that this was a Beta upgrade, It was a pain to remote into everyones computer to do this update and now I find I should not have?
I reverted one laptop to the current version that is on the Readynas web login and now that client only has access to his home folder and thats it.. He is a sales team member and he can't be wothout access to his files!!!!!
For us that are using this in a business inviornment this really is messing things up for us, not to mention, me being the IT guy for the company makes me look bad.
With that said, our people that have V1.10 can access their files but do not have access to their home folders. Do I revert or stay and wait.. If I revert will they too loose access to all there folders and only have access to home folders? Totally confused as to what I need to do to get this company back on track!!
Hello IT-SW,
Please revert to the previous version. The 1.10 should not be installed yet without the official 6.5.0.
Regards,
Ok, during the reverting to previous version, On some PC all is fine and all shares are visible but a select few only give access to home folders when I revert. I had to update back to V1.10 in order for the shares to become visable again.
Advice?
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