Forum Discussion

Guide

Jun 08, 2016

Solved

ReadyCloud not connecting

When I am on the Admin page and click Cloud, the system tells me that Internet Available and Services Available. It also tells me what I'm signed in as. But when I go to use that email address to...

Discovery

ReadyCLOUD Portal

Leia
Jun 14, 2016
Hi everytime,

You can recover your password by clicking "Forgot Password" link on the bottom of the "Sign In with MyNETGEAR Account" window.

everytime

Guide

Jun 10, 2016

I thought I had merged the accounts because I was able to log in a week or two ago. But not now. I've tried a different browser and it turns out I have two different accounts that let me sign in, but both of them tell me there are "No Devices."

I also have way too many ReadyNas and Netgear user IDs, more than a dozen. I am the only one using the server all day. There's one other person who occasionally uses it, but that's not a problem.

I am willing to get rid of all of them and start over but I think I get into a loop when I've tried that: It tells me that I must log in to my ReadyCloud account in order to invite or delete a user, but I can't do that. I'm also concerned that I won't be able to access all the data on the server.

Thanks so much for helping me with this issue.

everytime

Guide

Jun 12, 2016

I have tried what was suggested: I've made sure that IPv6 was disabled. It was. I disabled Encryption.

I still can log in with two different accounts and with both of them I get the page that says there are no devices.

Please advise how to fix this problem.

Thank you.

ChristineT
NETGEAR Employee Retired
Jun 13, 2016
Hello Everytime,

I noticed you are still experiencing issues with upgrading your ReadyCLOUD account. I recommend checking out these articles that may help resolve this issue you're having with discovering your device(s):

How do I upgrade my ReadyCLOUD account if I do not have a MyNETGEAR.com account?

How do I upgrade my ReadyCLOUD account if I have a MyNETGEAR.com account?

Please let us know if you still need further assistance and specifically at note the step(s) where you cannot proceed.

Thank you for your posts! I look forward to your next update.

Best Wishes,

ChristineT
- everytime
  Guide
  Jun 13, 2016
  Hi, Christine. Thank you.
  
  When I tried to “upgrade my ReadyCLOUD account” it told me that I’ve already done that.
  
  Then I went to Sign In with MyNETGEAR Account, but after entering the Email and Password, the window just redisplays with both “Email” and “Password” in red.
  
  I have several email addresses so it’s possible that I have the wrong email and password combination. How can I reset the combination so that the two are correct?
  - BrianL2
    NETGEAR Employee Retired
    Jun 14, 2016
    Hi everytime,
    
    It seems odd that your accounts were merged or migrated but you're unable to login to MyNETGEAR login page. I suggest that you create a new ReadyCLOUD account with a different e-mail address to isolate the problem. If this works, then we could point the problem to your existing accounts that were migrated.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team