Ready Cloud Set up/Add Users

Question

I have a ReadyNAS 104 FW version 6.8 that has ReadyCloud enabled. I logged into ReadyCloud.netgear.com with the account I used to enable ReadyCloud (it shows "signed in" in the ReadyNAS admin page under Cloud.

When I try to invite a cloud user under Users/Cloud users, the app says "this device is joined to ReadyCloud" and to visit ready cloud to invite users.

However, once in Ready Cloud, I see no options to invite anyone.

Also, when I click on the NAS in ReadyCLOUD, I don't see any of the shared folders I see in ReadyNAS.

So I don't know how to add users and also find/enable shares in ReadyCLOUD that I see on the device in ReadyNAS. The FAQs/setup doc isn't very helpful.

Any assistance you can provide would be greatly appreciated.

Marc_V · Answer

Hi GaGirrl&nbsp;Inviting users would be from the ReadyCloud website readycloud.netgear.com.&nbsp;Here is a link on adding/inviting users&nbsp;Adding ReadyCloud User to your ReadyNAS&nbsp;Adding remote users to access a share&nbsp;&nbsp;Always&nbsp;make sure that there is a green check mark beside the&nbsp;Internet Available&nbsp;and&nbsp;Services Available&nbsp;fields under Cloud tab.&nbsp;&nbsp;&nbsp;You may want to try and reboot the NAS if shares is still not showing.&nbsp;Welcome to the Community!&nbsp;&nbsp;Regards

Marc_V · Answer

Hi GaGirrl&nbsp;We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.&nbsp;The Netgear community looks forward to hearing from you and being a helpful resource in the future!&nbsp;&nbsp;Regards,

GaGirrl · Answer

Hi Marc,I already see the the settings you indicated that the Internet is available Services Available&nbsp;with the green checkmark but I don't see the option like the example below to add shares on the ReadyCloud option.&nbsp;However, we do see the shares on the network and they are accessible so I'm not sure why ReadyNAS and ReadyCLOUD see two different things.&nbsp;

JohnCM_S · Answer

Hi&nbsp;GaGirrl,&nbsp;Just to clarify, are you trying to create a share folder through Readycloud or are you trying to invite users through Readycloud? Can you provide to me a screenshot of what you see on the Readycloud portal?&nbsp;Regards,JohnCM_SNETGEAR Community Team