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Forum Discussion
ReadyCloud Account Gone Missing
We use this box for basic file sharing in a home office. A Readycloud account was set up in order for box to initially work in February 2016. Because of basic use, migration (ready cloud to mynetgear account) emails in May 2016 were ignored. Today, we decided to back up ReadyNAS files into a USB external drive and realized we can't do without the Readycloud and can't make account migration work. I am still able to sign-in to Readycloud but does not take me to any migration steps. The discover tab says "No Devices Discovered", which I don't understand because the box is currently used. Could mean something else to a techie. The home and manage tabs say "Currently you have no registered devices". Also looked into just downloading the RAIDar 6.3 but pop box about Java appears. I prefer not to install any Java because to me it means trouble. All grandma wants to do is make a back-up of this box. She must be doing this all wrong but does not know how to proceed. Can someone guide her to a simple solution? THANKS!
8 Replies
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Hi nildame,
Welcome to the community.
What is your nas firmware version now? When you decide to backup readynas files to USB drive, which backup method do you use? Create a backup job? And on which page you need the readycloud?
You can use your readycloud account to login to http://readycloud.netgear.com? Is your old readycloud account also a email formatted account?
You can check if your account have upgrade to my Netgear account follow bellow:
1. Open http:readycloud.netgear.com
2. Sign in->Upgrade Your Existing ReadyCLOUD Account->input user name password and start the upgrade progress.
Best Regards
nildame wrote:
Today, we decided to back up ReadyNAS files into a USB external drive and realized we can't do without the Readycloud
That is absolutely not the case.
You can log into the NAS web ui, and create a backup job there that will write to a USB external drive. No need for ReadyCloud.
There is a guide here: https://kb.netgear.com/29654/How-do-I-back-up-data-from-my-ReadyNAS-OS-6-system-to-a-USB-disk
I recommend ignoring the advice there to use EXT formatting - I think it's much better to use NTFS. A backup you can't read on your PCs isn't very useful.
Thanks Stephen for your comment. Yes, that's the back up instruction I was trying to do but could not get past step 1 as I don't know how to get the System-Overview to come up on my desktop. I was under the impression that that screen comes up after logging into ReadyCloud. If there is another way to get that screen up, will you let me know?
Thanks again,
Nilda
Hi nildame,
If you know the IP address of your ReadyNAS, you may go to that page by accessing https://<ReadyNAS IP address>, where the <ReadyNAS IP address> is the IP address of your ReadyNAS.
If you do not know the IP address of your ReadyNAS, you can install and run RAIDar on a computer that is connected to the same LAN with the NAS and check its IP address. You can download the RAIDar installer here.
Regards,
JohnCM_S
NETGEAR Community Team
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