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jrandym's avatar
jrandym
Aspirant
Sep 27, 2016
Solved

ReadyCloud android app doesn't find devices

I cannot seem to get the android ReadyCloud app on my phone (SM-900A, Samsund Galaxy S5) to find my RN10400.  I have no problem logging in to the admin or ReadyCloud site from my phone.  Also my PC f...
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SOLVED
  • jrandym's avatar
    jrandym
    Sep 27, 2016

    Found the answer here (https://community.netgear.com/t5/ReadyCLOUD/ReadyCloud-App-Android-Unable-to-Connect-to-ReadyNas/td-p/1135167) thanks a forum recommendation once I made my first post (funny that a forum search did not find that post before).  Here's what I did:

    1. Clicked the "Leave" button from the Cloud tab in the ReadyNAS admin page
      1. This deleated my ReadyCloud account
      2. Also deleted my folders (empty anyways) 
    2. Uninstalled the ReadyCloud-App from my phone
    3. Re-eabled ReadyCloud with MyNetgear account
      1. This created a cloud user with my email as the username.
      2. Previously it had a username that was not my email (this was likely the problem for the app)
    4. Re-installed the Android App
      1. Logged in with MyNetgear account
      2. Device and folders now displayed! :-)

    Now to figure out how to share my local (default user) folders with this ReadyCloud account. ;-) 

jrandym's avatar
jrandym
Aspirant
Sep 27, 2016

Found the answer here (https://community.netgear.com/t5/ReadyCLOUD/ReadyCloud-App-Android-Unable-to-Connect-to-ReadyNas/td-p/1135167) thanks a forum recommendation once I made my first post (funny that a forum search did not find that post before).  Here's what I did:

  1. Clicked the "Leave" button from the Cloud tab in the ReadyNAS admin page
    1. This deleated my ReadyCloud account
    2. Also deleted my folders (empty anyways) 
  2. Uninstalled the ReadyCloud-App from my phone
  3. Re-eabled ReadyCloud with MyNetgear account
    1. This created a cloud user with my email as the username.
    2. Previously it had a username that was not my email (this was likely the problem for the app)
  4. Re-installed the Android App
    1. Logged in with MyNetgear account
    2. Device and folders now displayed! :-)

Now to figure out how to share my local (default user) folders with this ReadyCloud account. ;-) 

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Oct 03, 2016

Hi jrandym,

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

Thanks,

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