Forum Discussion

Follower

Oct 16, 2018

ReadyCloud App not connecting - VPN connectivity issues

For all of today, I have not been able to access the remote network I have the ReadyCloud app installed for on my Windows laptop. I can log onto the app and it gives me the following message "Online ...

Desktop client

ReadyCLOUD Portal

SkylerOpenSky

Aspirant

Oct 16, 2018

I suspect this is Netgear's server causing issues today. I too have noticed all day today that our ReadyCLOUD app will not establish a VPN connection. However if I VPN my laptop to the corporate network, I can establish a local conneciton. I've rebooted the ReadyNAS, corporate firewall, checked the Cloud internet status (green), etc. Not sure how to report service outage or if other users are havin this issue today (16-OCT-18).

nextwavepc
Guide
Oct 18, 2018
any update on this? we have several devices and they are all down.
- SkylerOpenSky
  Aspirant
  Oct 18, 2018
  The abillty to connect via VPN started working for us yesterday and was only down for 1 day. You should log out and log back in to your ReadyCLOUD app on your desktop. Once we did the logout and login, it worked again. Hopefully this was just a fluke for a day.
- JohnCM_S
  NETGEAR Employee Retired
  Oct 18, 2018
  nextwavepc
  
  This issue should be fixed already. In most cases, you need to reboot the NAS to reconnect to ReadyCLOUD. In 6.9.3 and above, you can manually turn off ReadyCLOUD/Replicate and re-enable if you are not reconnected automatically.
  
  Regards,