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Forum Discussion
ReadyCLOUD is unable to discover ReadyNAS102 after MyNetgear migration
Hi all,
I'm here to ask for help after a frustrating and unsuccessful migration to MyNetgear. My ReadyNAS 102, now running OS 6.5.1, is all set up for shares via AFP and SMB, which work well. The 102 was perfectly accessible under 6.4.1. and the prior ReadyCLOUD service, which sadly now is defunct. After migrating my account to MyNetgear and deleting my 102, after failing to access it after migration, there is no obvious way to discover it through the ReadyCLOUD web interface.
The 102 web admin interface page > CLOUD tab states the NAS is logged in, it shows the right ReadyCLOUD user name. Still the ReadyCLOUD web admin page doesn't list my device, and it fails to discover it using the power button and retry method. Trying to disable ReadyCLOUD and deleting the RC user didn't help either, as this doesn't seem to work at all. Clearing browser caches after updating to 6.5.1. only helped to access the updated CLOUD tab page—this was not mentioned anywhere and I'm glad having tried this at all.
What can I do, apart from backing up all my data and reset the 102 to factory standards and setting it up from scratch once again? That was the only way to provide a working ReadyCLOUD access when I first bought it.
Regards, Pat
17 Replies
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Hi 10X,
Can you confirm if your migrated ReadyCLOUD (SSO) login is being used as an e-mail address by your local ReadyNAS users? Also, tell us if you have files stored in your ReadyCLOUD private home shares. If you want to detect your ReadyNAS (locally), I suggest that you use the RAIDar utility.
Kind regards,
BrianL
NETGEAR Community TeamBrian, thanks for chiming in.
I've set up only an admin account, there are no other users apart from one dedicated Cloud user (me). When I'm back on-site, I can check which mail address is associated to admin, but I doubt there is any (can't remember having done that). No home dirs are being used. I'm familiar with RAIDar, which offers no functionality for linking (in order to access the 102 off-site via ReadyCLOUD services) ReadyCLOUD with the 102. If it does, please elaborate.
Kind regards, Pat
I have the same model and since the last update have not been able to access the 102 remotely.
I had huge issues after the last update and still cannot access the R102 with the pc I did the upgrade on.
Pretty fed up and looking at changing to a different suppler.
Hi, I have a R314 and I had a similar issue. I am not sure if this was the fundamental step, but one of the things I changed before being able to have my NAS discovered was the email address of one of the users. The ReadyCloud account and the user account had the same email address. Once I changed the user address (and unregistered the NAS from ReadyCloud services, tried the offline method, tried the manual method...) and I relogged in on the Cloud configuration page, the NAS "magically" appeared on the ReadyCloud web page.
I hope it helps!
Regards
Thanks gpaolo, I'll definitely have to look into this when I'm back on-site in a few days.
Kind regards, Pat
Hi - That worked exactly as described - I am so grateful for your help - countless emails with Netgear support failed to resolve the problem - you are the Master, Thanks
Good! I am glad it has worked. Let's hope that it is the solution also for everybody else!
Back on-site I assigned a new email address to my RC account, which was etc@xyz.xyz and now is pat@xyz.xyz. On the 102, the only users are "admin" (local, no address assigned) and "kelloggs" (RC, etc@xyz.xyz). My own MyNetgear account had the same address as "kelloggs", so I changed the MyNetgear account address to pat@xyz.xyz. On the 102, it's impossible to remove the RC user "kelloggs" (etc@xyz.xyz): "This device is joined to RC. To remove a user, visit RC." In the admin panel of the 102, Cloud tab, right under ReadyCLOUD, I can see "Signed in as kelloggs". Back on RC, now with a different address assigned to my account, there is nothing to discover (a NAS), and nothing to manage (the remaining user with a potentially conflicting address as suggested here).
I still can't access my 102 remotely, and I'm more and more disappointed because of this—from a users point of view unnecessary—migration, which breaks functionality the users depend on. Usually, one would expect a streamlined, all-in-one access to all features with one account to master all tasks. Now I have a MyNetgear account, a RC account, a local account, and no remote access, which is the main reason to opt for a NAS. This user experience is horrible.
10X, I have got a bit lost with your users and emails...
Let me try to repeat better what I did and then you can check if you made the same step.
I will use numbers for users and letters for emails, so it will be easier.
My RC account was on email A.
On the NAS, under "users" tab, user 1 had email A, user 2 email B and user 3 email C.
On the NAS, under "cloud users" tab, I had user 4 with email A.
In this configuration, the NAS was never online.
On the NAS under "users" tab, I change user 1 email to D. Nothing else.
Then on the NAS under "cloud" tab, I have removed the account.
I have loggen on the RC webpage and removed the NAS.
Then I went back to the NAS and I relogged with the RC account in the "cloud" tab.
After this I had the NAS visible and online in RC website. I honestly do not remember if I had to search for it (i tried both online and offline with raidar at some point) or if it came online by itself...
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