ReadyCLOUD Mac client and MacOS Sierra, share sync not working

Question

Hi,&nbsp;I upgraded my Mac OS version to new MacOS Sierra GM.Share sync stopped working after that.&nbsp;&nbsp;2016-09-12;18:17:53.0;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/10/00/10ef
2016-09-12;18:17:53.2;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/2b/00/2b22
2016-09-12;18:17:53.3;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/2b/00/2b17
2016-09-12;18:17:53.4;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/database/Versions/2008/04/15/20080415-205138/b7L2HbWyRc62mD2PR5Ysgg
2016-09-12;18:17:55.5;[13272];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-12;18:17:56.8;[13272];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-12;18:17:58.1;[13272];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
......
2016-09-12;19:00:00.6;[13272];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-12;19:00:01.8;[13272];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-12;19:00:03.0;[13272];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-12;19:00:04.3;[13272];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...It is skanning fine, but after that it is just says "Server starting serivce for share".&nbsp;Is this know bug with new MacOS Sierra and is there a beta version for that available ?ReadyCLOUD client is latest version 1.3&nbsp;

BrianL2 · Answer

Hi jukkaforss,

&nbsp;

I believe Sierra is still under beta phase and has not been officially released. As of now, we don't have a ReadyCLOUD Beta App optimized for the newest OS X version.

&nbsp;

Kind regards,

&nbsp;

BrianL

NETGEAR Community Team

&nbsp;

jukkaforss · Answer

Hi Brian,&nbsp;Yes it is still in beta phase, but this is GM version and it is coming out to public in 6 days.&nbsp;It seems to be same symptoms as in this chain&nbsp;https://community.netgear.com/t5/ReadyCLOUD/ReadyCloud-Stuck-at-Synchronizing-0/m-p/1125320#U1125320.&nbsp;There is also another issue in this desktop app, log sizes. One of my logs was 13GB size before I was forced to delete it, so the application doesn't do any kind of log management.

jukkaforss · Answer

I tested this with smaller share&nbsp;and it works fine with MacOS Sierra.&nbsp;Share I need to sync is huge 300GB and 120000 files.&nbsp;It has been syncing fine earlier.

BrianL2 · Answer

Hi jukkaforss,

&nbsp;

What is the size of the smaller folder /or share that sycned fine? Let me check this with my colleagues and get back to you.

&nbsp;

Kind regards,

&nbsp;

BrianL
NETGEAR Community Team&nbsp;

jukkaforss · Answer

It is actially working, it just takes&nbsp;long time for one cycle.&nbsp;Big question is, what it is doing in time of&nbsp;"Server starting serivce for share" messages, which lasts 3 hours 40 minutes ?Also smaller folder which had only couple of files, that&nbsp;"Server starting serivce for share" phase took many minutes.&nbsp;Here is the whole cycle, from the log:Start of the scan cycle.2016-09-14;12:19:35.9;[13272];[3];D;Scanning - Start scanning working folder: /
2016-09-14;12:19:35.9;[13272];[3];D;Scanning - Start scanning path: /
2016-09-14;12:19:35.9;[13272];[3];W;updateFileCache - Cache path path is not allowed : /Users/jukka/ReadyCLOUD/PhotosLibrary (readynas)/.DS_Store
2016-09-14;12:19:35.9;[13272];[3];W;updateFileCache - Cache path path is not allowed : /Users/jukka/ReadyCLOUD/PhotosLibrary (readynas)/Icon^M
2016-09-14;12:19:36.2;[13272];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary
2016-09-14;12:19:36.5;[13272];[3];D;Scanning - Path &lt;/Photos Library.photoslibrary/Previews&gt; was not found in scanning folder. Mark as deleted it.And end of the scanning cycle, this takes around 2 hours 8 minutes.2016-09-14;14:27:12.6;[26649];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/media/version/6c/00
2016-09-14;14:27:12.7;[26649];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/database/Versions/2008/04/15/20080415-205138/nP%QMLQaRq67hWnXIQ+vTQ
2016-09-14;14:27:12.9;[26649];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/ba/00/ba7b
2016-09-14;14:27:13.0;[26649];[3];D;Scanning - Start scanning path: /Photos Library.photoslibrary/resources/proxies/derivatives/af/00/af7b
2016-09-14;14:27:13.6;[26649];[4];I;Server &lt;192.168.1.20:80&gt; Version is &lt;1.2.63&gt;
2016-09-14;14:27:14.9;[26649];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-14;14:27:16.1;[26649];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; …
2016-09-14;14:27:17.3;[26649];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-14;14:27:18.4;[26649];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...Now starts these&nbsp;"Server starting serivce for share" messages and those lasts 3 hours 40 minutes.2016-09-14;18:08:20.7;[26649];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-14;18:08:22.0;[26649];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-14;18:08:23.4;[26649];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-14;18:08:24.8;[26649];[4];W;Server starting serivce for share &lt;PhotosLibrary&gt; ...
2016-09-14;18:11:10.9;[26649];[4];D;Current cursor json: {
	"entries" : [
		[
			"\/Photos Library.photoslibrary",
			{
				"size" : 0,
				"is_dir" : true,
				"modified" : "1449656564382552",
				"client_modified" : "0",
				"md5sum" : "0"
			}
		],Then it lists changed files and starts the sync phase.		[
			"\/Photos Library.photoslibrary\/Database\/Versions\/2015\/01\/14\/20150114-235545\/ex3%vRRhTBye1g38ZHLSxg\/Version-1.apversion",
			{
				"size" : 2341,
				"is_dir" : false,
				"modified" : "1449712363726601",
				"client_modified" : "0",
				"md5sum" : "b774ba7c06a6d1f7ad54ec4380964d01"
			}
		]
	],
	"cursor" : "205648A1473863233",
	"reset" : "1"
}

2016-09-14;18:11:11.3;[26649];[3];I;Syncing - Received status from server, remote cursor &lt;205648A1473863233&gt;, local cursor &lt;206031A1473799118&gt;, reset flag &lt;1&gt;
2016-09-14;18:11:11.3;[26649];[3];C;Syncing - Path &lt;/Photos Library.photoslibrary/Thumbnails/2008/04/15/20080415-205138/TAmQUGiGSBiMl8WnaNgWYA&gt; already marked deleted and now ignore server's version.
2016-09-14;18:11:11.3;[26649];[3];W;Syncing - Equal file &lt;/Photos Library.photoslibrary/Database/Versions/2010/07/19/20100719-154422/eAifvrcIQw6Nw9A1c+tIHg/Version-1.apversion&gt; file already exist in local folder. Just update cache.
2016-09-14;18:11:11.5;[26649];[3];W;Syncing - Equal file &lt;/Photos Library.photoslibrary/Database/Versions/2008/04/15/20080415-205138/FcM6h3xdTGy+v9xtyWMpNw/Version-1.apversion&gt; file already exist in local folder. Just update cache.
2016-09-14;18:11:11.7;[26649];[3];C;Syncing - Path &lt;/Photos Library.photoslibrary/resources/modelresources/108/81/lQhm3NfjTLOH8oXwpCm88Q&gt; already marked deleted and now ignore server's version.
2016-09-14;18:11:11.7;[26649];[3];W;Syncing - Equal file &lt;/Photos Library.photoslibrary/Database/Versions/2008/04/15/20080415-205138/B3Eg0cAARkWWU6ijUfROxA/Version-1.apversion&gt; file already exist in local folder. Just update cache.Sync plase lasts around 3 hours 30 minutes.2016-09-14;21:40:12.7;[26649];[3];D;Syncing - Schedule delete task for path &lt;/Photos Library.photoslibrary/Masters/2015/08/25/20150825-133155/IMGP0029.PEF&gt;
2016-09-14;21:40:12.7;[26649];[8];D;Client: ...372 Start deleting file from server: /Photos Library.photoslibrary/resources/modelresources
2016-09-14;21:40:12.7;[26649];[9];D;Client: ...372 Start deleting file from server: /Photos Library.photoslibrary/Masters/2015/08/25/20150825-133155/IMGP0029.PEF
2016-09-14;21:40:24.1;[26649];[9];D;Client: ...372 Deleted file from server: /Photos Library.photoslibrary/Masters/2015/08/25/20150825-133155/IMGP0029.PEF
2016-09-14;21:41:12.7;[26649];[4];E;Task &lt;delete&gt; failed, reason: &lt;&gt;, system error: &lt;System Error: Unknown error: 107 (107)&gt;
2016-09-14;21:41:12.7;[26649];[7];E;Task &lt;delete&gt; failed, reason: &lt;&gt;, system error: &lt;System Error: Unknown error: 107 (107)&gt;
2016-09-14;21:41:12.7;[26649];[8];E;Task &lt;delete&gt; failed, reason: &lt;&gt;, system error: &lt;System Error: Unknown error: 107 (107)&gt;
2016-09-14;21:41:12.8;[26649];[3];D;Scanning - Start scanning working folder: /
2016-09-14;21:41:12.8;[26649];[3];D;Scanning - Start scanning path: /Then it starts another cycle.Some sort of log management would be nice to implement to this prouduct; after one week for example it switch log and compress old one and stores maybe 10 of those compressed logs.&nbsp;-Jukka-

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ReadyCLOUD Mac client and MacOS Sierra, share sync not working

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