Forum Discussion

Luminary

Feb 14, 2017

Solved

ReadyCLOUD not connecting

I have been trying to get readycloud working on a ReadyNAS Pro 6. It is running firmware version 6.6.1. The readycloud desktop application shows it as offline. When I go to to the cloud tab and tu...

Discovery

ReadyCLOUD Portal

mdgm-ntgr
Feb 20, 2017
This has now been fixed. The correct serial number is now programmed in and an issue with the ReadyCLOUD admin user's group membership has also been fixed.

Sandshark

Sensei - Experienced User

Feb 19, 2017

McRob1 wrote:

I am not sure if my readycloud account is messed up becasue I upgraded the firmware on this unit from 4.1.30 to 6.6.1 or it's something else.

If that is your only NAS, then you did not have a ReadyCloud account, you had a ReadyNAS Remote one -- they are not the same. OS4.x does not support ReadyCloud and 6.6.x does not support ReadyNAS Remote.

McRob1
Luminary
Feb 19, 2017
I have two other NAS's that I am running readycloud on. They work fine.

The interesting thing is readycloud desktop reconizes the readynas pro, it shows offline.

I also have a old Readynas NV that I use readynas remote with. OS 4.1.15.
- mdgm-ntgr
  NETGEAR Employee Retired
  Feb 20, 2017
  I've identified the problem. I've sent you a PM.
- mdgm-ntgr
  NETGEAR Employee Retired
  Feb 20, 2017
  This has now been fixed. The correct serial number is now programmed in and an issue with the ReadyCLOUD admin user's group membership has also been fixed.