ReadyCLOUD not connecting

I have read thread after thread for the past two days trying to work why I cannot connect to Readycloud anymore. Nothing suggested works.

Some info:

1  ReadyNAS 104 with 4 drives on 6.7.4

2  Readycloud for windows is v1.5

3  Not sure when my issue started but the last file was synced to my NAS on 30 May 17 (working fine for a year before that.

Symptoms

1  In readycloud.netgear.com

  a  I can see the device and discover it.

  b  … but I cannot “manage” it, I don’t see any shares.

2  In the ReadyNAS admin page

  a In admin > cloud, both Internet Available and Services Available are green ticks

  b … but when I try to turn ReadyCloud on, it errors with “something has prevented the readynas from connecting to the readycloud server".

3  The windows readycloud app continually claims the NAS is offline

4  RAIDar sees the NAS and eports all is healthy and allows me to browse the files.

5 I have factory-reset the OS, tried the beta of 6.7.5, reinstalled the app, and changed setting based on other threads in the forum.

I have downloaded logs using RAIDar but I’m not sure what log to look at.  Any ideas would be gratefully received,

Thanks